Brittney Williams
Los Angeles,CA
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Henry Meds
Remote
05.2023 - 12.2024
- Processed calls and emails through the Zendesk platform.
- Kept track of shipments and relayed their statuses to customers by email.
- Coordinated customer scheduling for virtual medical consultations.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Addressed billing discrepancies promptly.
Customer Service Representative
Viking Cruises
Remote
05.2021 - 05.2023
- Delivered effective assistance on high volume incoming customer inquiries.
- Upgraded customer cabins for booked cruise vacations, enhancing overall guest experiences.
- Informed clients about current cruise package schedules and openings.
- Managed and rectified discrepancies in billings and payments.
- Coordinated with travel agents to secure cruise reservations.
Customer Support Chat Representative
Enova International
Remote
06.2019 - 06.2021
- Handled chat-based customer questions swiftly and accurately.
- Adhered strictly to company policies governing customer service standards.
- Maintained up-to-date customer database records.
- Evaluated customer requirements and suggested suitable loan products and services.
- Configured and initiated customer accounts.
Customer Support Agent
Joerns Healthcare LLC.
Chatsworth, CA
10.2017 - 10.2019
- Handled incoming calls, chats, and emails to support customer service.
- Guided customers through product selection, ordering process, and billing.
- Recorded detailed customer interactions, transactions, and comments for future use.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex customer service issues to ensure satisfaction.
Education
Master of Fine Arts - Early Childhood Education
Walden University
Minneapolis, MN02-2017
Bachelor of Fine Arts - Performing Arts
American Musical And Drama Academy
Hollywood, CA06-2012
High School Diploma -
Alan B Shepard High School
Palos Heights, IL06-2008
Skills
- Zendesk proficiency
- Billing resolution
- Database management
- Oral and Written Communication
- Customer Service
- Problem solving
- Attention to detail
- Time management
- Technical Support
- Conflict resolution
- Adaptability
- Active listening
- Data entry
- Appointment scheduling
- Live Chat Support
- Proficient in GDS systems
- Sales
Timeline
Customer Support Specialist
Henry Meds
05.2023 - 12.2024
Customer Service Representative
Viking Cruises
05.2021 - 05.2023
Customer Support Chat Representative
Enova International
06.2019 - 06.2021
Customer Support Agent
Joerns Healthcare LLC.
10.2017 - 10.2019
Master of Fine Arts - Early Childhood Education
Walden University
Bachelor of Fine Arts - Performing Arts
American Musical And Drama Academy
High School Diploma -
Alan B Shepard High School