Brittney Willoughby
Santa Maria,CA
Summary
Wine Educator at Firestone Winery with a proven track record in enhancing guest experiences and driving revenue through exceptional service and sales skills. Adept at managing customer relationships using Salesforce and fostering teamwork in fast-paced environments. CPR certified and organized, with a passion for creating memorable events.
Overview
6
6
years of professional experience
Work History
Wine Educator
Firestone Winery
07.2024 - Current
- Works in a fast paced tasting room, providing exceptional customer service, product knowledge, and hospitality under pressure.
- Uses salesforce for managing customer relationships, inputting clubs, customer info and sending orders.
- Contributes creative ideas to enhance winery events, marketing initiatives and overall guest experience
- Assist with inventory management and organizing and presenting merchandise
- Help plan and coordinate winery events, including assisting with decor setup to create a fun and memorable atmosphere
- Strong sales skills with a proven ability to promote wine club membership and drive revenue through guest experience
- Answered and triaged phone calls to ensure smooth communication flow
Lead Preschool Teacher
Lead Preschool Teacher
09.2019 - 02.2024
- Manage the safety of 12-24 students in unique care needs.
- Teach classes of 8-12 students in various subjects to meet the standards for a preschool student.
- Implement music and environmental programs that encourage curiosity, emotional development and fine motor skills.
- Trained and mentored nine teachers and teacher assistants on school policies.
- Planned, organized and implemented lessons each week.
Education
High School Diploma -
St. Joseph High School
Santa Maria, CASkills
- CPR certified
- Food handlers certificate
- ABC certificate
- Works in a timely and efficiently manner
- Works well with coworkers
- Works well in a fast paced environment
- Is organized and productive
- Hard worker
- Takes directions and communicates well with others
- Proficient in Microsoft, Google and Salesforce and is comfortable on the computer
Timeline
Wine Educator
Firestone Winery
07.2024 - Current
Lead Preschool Teacher
Lead Preschool Teacher
09.2019 - 02.2024
High School Diploma -
St. Joseph High School