PRISCILLA TOSCANO
Santa Rosa,CA
Summary
Sonoma and Napa County raised hospitality professional with tasting room experience, pursuing WSET certifications through the Napa Valley Wine Academy and a long-term career in the wine industry.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Wine Educator
Flowers Vineyards & Winery
Healdsburg, California
02.2025 - Current
- Greeting tasting room guests with warm, knowledgeable wine hospitality.
- Processing sales transactions through point-of-sale systems. (E-Cellar).
- Working alongside a full culinary team to better provide an immersive food and tasting experience.
- Assisted wine club members with orders, pickups, and account questions.
- Restocked merchandise and glassware in tasting room to ensure availability for guests.
- Supported private events, reservations, and guest seating coordination.
- Performed opening and closing duties according to established procedures.
Tasting Room Associate
Trione Winery & Vineyards
11.2023 - 01.2026
- Greet and engage guests while guiding them through wine tastings in a welcoming and educational manner
- Share knowledge of 10+ wines, including varietals, blends, and food pairings
- Operate POS systems (OrderPort & Wine Direct) to process sales, wine club sign-ups, and customer transactions efficiently
- Provide detailed information about winery history, production methods, and vineyards to enhance guest experience
- Maintain a clean, inviting tasting environment and assist with events as needed
Retail Sales Associate
Cline Cellars / The Olive Press
03.2018 - 07.2021
- Greeted each customer and offered assistance in finding requested items, boosting customer satisfaction and retention
- Used product knowledge to suggest items to match client needs
- Provided in-depth olive oil tastings to better help customers with purchase decisions
- Supplied answers to customer inquiries and gave general brand information regarding products, facilities, and history
- Utilized knowledge of food pairings to make recommendations for customers’ dining experiences
Education
High School Diploma -
Vintage High School
Napa, CAWSET1 - Viticulture / Oenology
Napa Valley Wine Academy
Napa, CASkills
- Wine merchandising
- POS system operation
- Safe food handling practices
- Customer service excellence
- Organization and prioritization
- Team collaboration
- RBS Certified
- Relationship building skills
- Attention to detail
Certification
WSET Level 1 Award in Wine
Timeline
Wine Educator
Flowers Vineyards & Winery
02.2025 - Current
Tasting Room Associate
Trione Winery & Vineyards
11.2023 - 01.2026
Retail Sales Associate
Cline Cellars / The Olive Press
03.2018 - 07.2021
High School Diploma -
Vintage High School
WSET1 - Viticulture / Oenology
Napa Valley Wine Academy