Erica Minor
Napa,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Wine Educator
B Cellars
05.2022 - Current
- Provide property tour with extensive information about fermentation and production, and history of winery
- Host a private food and wine experience in the Hospitality House or in wine cave
- Present many varietals of wine (mostly cab focused)– estate and contracted fruit from Napa and Sonoma Counties
- Assist retail establishment in curating customer wine selections based on consumer demographics and preferences.
- Maintain customer relationships through client phone calls and emails.
Wine Educator
Stag’s Leap Wine Cellars
04.2021 - 03.2022
- Present wine education and winery history in a variety of tasting settings including but not limited to wine tastings, food pairings, library wine tastings, and property tours
- Provide extensive knowledge of cabernet-centered wines as well as other varietals
- Present wine club offerings and assist customers with wine club sign-ups
- Use Reserve system to schedule winery visits and maintain relationships with wine club clientele.
Behavioral Technician
CARD INC.
09.2020 - 03.2021
- Provided ABA therapy to children with Autism Spectrum Disorder
- Developed and implemented structured learning and cognitive development programs
- Integrated treatment plans across school, social, and community settings
- Documented progress and developmental strategies on company iPad application
- Trained in BLS and CPR.
Barista
Starbucks
10.2016 - 03.2020
- Maintained cleanliness and organization of company store
- Resolved customer issues in a clear, courteous, and straight-forward manner
- Accurate cash handling and management
- Created and fostered customer relationships
- Crafted custom beverage orders and food handling
- Success in upselling Starbucks products, beverages, food items, and merchandise
- Performed routine opening and closing duties.
Receptionist/New Files Intake Coordinator
Albert and Mackenzie
06.2018 - 01.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Generated various paperwork for attorneys via A1 Law program
- Mailing and faxing of documents to appropriate parties
- Promoted to new files intake coordinator September 2018: Created new files for incoming clients
- Handling of confidential legal documents
- Use of Microsoft office, proficient in excel
- Exceptional typing speed
- Arranged and scheduled deposition appointments for attorneys and clients.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
12.2021
Associate of Arts And Sciences - Psychology
Sierra College
05.2018
Skills
- Customer Engagement
- Tasting Expertise
- Wine History
- Wine Production
- Winemaking Techniques
- Customer Service
- Attention to Detail
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Creative Thinking
- Decision-Making
- Goal-Driven
- Excellent Written and Verbal Communication
- POS Software
- Sensory evaluation
References
References provided upon request
Timeline
Wine Educator
B Cellars
05.2022 - Current
Wine Educator
Stag’s Leap Wine Cellars
04.2021 - 03.2022
Behavioral Technician
CARD INC.
09.2020 - 03.2021
Receptionist/New Files Intake Coordinator
Albert and Mackenzie
06.2018 - 01.2019
Barista
Starbucks
10.2016 - 03.2020
Bachelor of Arts - Psychology
California State University, Sacramento
Associate of Arts And Sciences - Psychology
Sierra College
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