Donna Hotelling
Napa,California
Summary
With a proven track record at Silverado Resort and Spa, I elevated client wine knowledge and sales through engaging education and strong local partnerships. Expert in sensory evaluation and customer engagement, I excel in creating memorable wine experiences and fostering team collaboration. My multilingual proficiency and deep understanding of viticulture significantly enhance service quality and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wine Educator
Silverado Resort and Spa
Napa, CA
04.2021 - Current
- Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
- Cultivated strong relationships with local restaurants, facilitating successful wine pairing events.
- Streamlined communication between winery teams, fostering a collaborative environment for developing new educational initiatives.
- Developed customized wine education materials for diverse clientele, resulting in increased sales.
- Conducted in-depth research on various wines and regions, ensuring accurate and up-to-date information for clients.
Wine Educator
Meritage Resort and Spa
Napa, California
03.2014 - 06.2020
- Consistently met or exceeded sales goals by utilizing exceptional product knowledge to recommend suitable wines to customers.
- Delivered comprehensive training programs for restaurant waitstaff on proper wine service techniques and etiquette.
- Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
- Upskilled fellow team members on current trends within the industry, elevating overall service quality at the establishment.
Education
Certification - Business Management
Diablo Valley College
Pleasant Hill, CASkills
- Customer Engagement
- Sensory evaluation
- Food pairing
- Multilingual Proficiency
- Viticulture Understanding
- Grape Varieties
- Wine Production
- Wine Regions
- Wine Tasting Events
Certification
WSET Level 2
California Food Handlers
Tips
Timeline
Wine Educator
Silverado Resort and Spa
04.2021 - Current
Wine Educator
Meritage Resort and Spa
03.2014 - 06.2020
Certification - Business Management
Diablo Valley College