Brittney Ariana Hackshaw
Warren,MI
Summary
I have demonstrated expertise in efficient measures. Efficiency, ability to roll with the punches, and a short learning curve are the qualities of an employee who can step in and make an immediate contribution. Background and skills make me an excellent candidate for this position. I am most interested in a position where I can provide capable leadership and vision.
Overview
8
8
years of professional experience
Work History
Timekeeper/Payroll(Hybrid)
Proctor Financial
12.2022 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Managed payroll data entry and processing for 300+ employees to comply with predetermined company guidelines.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Researched and resolved time discrepancies.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Tracked employee vacation, sick and personal time using Workday system
- Managed attendances spreadsheets through Excel
Medical Receptionist
Rochester Internists
05.2020 - 12.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed 10 multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
Front Desk/Keyholder Manager
Douglas J Aveda Institute
04.2019 - 05.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Completed store opening and closing procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained top sales for 2 years straight
- Tracked students appointment books
- Handled bank runs daily
- Made sure products were organized and stocked
- Updated monthly merchandising
Receptionist
Fisher Unitech
06.2015 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered 4 multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Associate of Science - Computer Science
Macomb Community College
Warren, MI06.2025
No Degree - Esthetics
Douglas J Aveda Institute
Royal Oak, MI06.2021
High School Diploma -
Warren Mott High School
Warren, MI06.2014
Skills
- Active Listening
- Excel Formulas
- Office Supplies and Inventory
- Numeracy Skills
- ADP Software
- Stress Tolerance
- Workday Software
- Biweekly Payroll Management
- Team Collaboration
- Data Entry
- Payroll Liabilities
- Team Player
Timeline
Timekeeper/Payroll(Hybrid)
Proctor Financial
12.2022 - Current
Medical Receptionist
Rochester Internists
05.2020 - 12.2022
Front Desk/Keyholder Manager
Douglas J Aveda Institute
04.2019 - 05.2020
Receptionist
Fisher Unitech
06.2015 - 04.2019
Associate of Science - Computer Science
Macomb Community College
No Degree - Esthetics
Douglas J Aveda Institute
High School Diploma -
Warren Mott High School
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