Carolina Del Valle
Daytona Beach,Florida
Summary
Hardworking Customer Service Representative with 20 plus years of experience working with people in the helping profession. Trained in project and time management with extensive knowledge in problem resolution and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase the companies value and provide excellent customer service to those served on a daily basis. Qualified Call Center agent with over 10 years of experience in fast-paced customer service and call center environments supporting the company needs. Personable and professional under pressure. Fully Bilingual in English and Spanish ( Read, Write and Speak )
Overview
21
21
years of professional experience
Work History
Bilingual Call Center Agent
Proctor Financial Inc
06.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Bilingual Customer Service Agent
SmartContact Communication Center
04.2019 - 06.2020
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive service knowledge and customer experience
- Answered average of 90 plus calls per day, addressing customer inquiries, solving problems and providing appointments for automobile dealerships across United States, Hawaii and Puerto Rico in both English and Spanish
Bilingual Customer Service Agent
DMEautomotive LLC / Autopoint
10.2011 - 03.2019
- I answered average of 100 calls per day, addressing customer inquiries, solving problems and service information based on customers needs and my experience in the automotive service industry
- I answered both Inbound and outbound calls in both English and Spanish regarding scheduling appointments pertaining to the maintenance and/ or purchase of a new or preowned vehicles for automobile dealerships in the United States, Puerto Rico and Hawaii
Head Start Family Worker
Allapatah Head Start
04.2007 - 06.2009
- Managed case load of average 75 families and 3 to 5 year old children in the Head Start prgram. A federally funded program for low income families in the Allapattah area of Miami and the Dowtown areas
- I recruited, managed and enrolled qualifying families for the free Head Start program. I managed a caseload of at least 75 families and developed goals for the parents while the enrolled child received quality pre school education in preparation for future academic success in the public school system in Miami, Florida
Head Start Family Worker
Le Jardin Community Center
10.2002 - 04.2007
- Managed case load of average 75 families and 3 to 5 year old children in the Head Start prgram. A federally funded program for low income families in the City of Homested an area of Miami, Florida
- I recruited, managed and enrolled qualifying families for the free Head Start program. I managed a caseload of at least 75 families and developed goals for the parents while the enrolled child received quality pre school education in preparation for future academic success in the public school system in Miami, Florida
- Assisted families in securing housing, financial and educational resources for them and their family menbers. Head Start serves the entire family and in turn the community
- Developed resources and established community relationships with local businesses and companies for the benefit of the business and the Head Start families I served and represented
Education
Associate of Arts - AA in Liberal Arts / Minor in Psychology
Hostos Community College of The City University of New York
The Bronx, NY06.1988
Skills
- Complaint resolution
- Handled high call volume in courteous, upbeat and helpful manner
- Professional telephone demeanor
- Basic Computer skills data entry proficient
- Proficient to Speak, Write and Read both English and Spanish
Timeline
Bilingual Call Center Agent
Proctor Financial Inc
06.2020 - Current
Bilingual Customer Service Agent
SmartContact Communication Center
04.2019 - 06.2020
Bilingual Customer Service Agent
DMEautomotive LLC / Autopoint
10.2011 - 03.2019
Head Start Family Worker
Allapatah Head Start
04.2007 - 06.2009
Head Start Family Worker
Le Jardin Community Center
10.2002 - 04.2007
Associate of Arts - AA in Liberal Arts / Minor in Psychology
Hostos Community College of The City University of New York
Similar Profiles
Makayla Karen BellMakayla Karen Bell
Insurance Processing Associate at Proctor Financial IncInsurance Processing Associate at Proctor Financial Inc
Julie MabinsJulie Mabins
Customer Service Call Center Manager at Proctor FinancialCustomer Service Call Center Manager at Proctor Financial
Brittney Ariana HackshawBrittney Ariana Hackshaw
Timekeeper/Payroll(Hybrid) at Proctor FinancialTimekeeper/Payroll(Hybrid) at Proctor Financial