Moises Moreno

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
• Managed high-volume call traffic while maintaining efficiency and adherence to quality standards.
• Provided exceptional bilingual customer service to resolve inquiries and enhance client satisfaction.
• Utilized CRM software to track interactions and ensure accurate data entry.
• Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
• Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.

-Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.

-Secured on-time payments and collected on delinquent accounts with tailored payment plans.

-Collaborated with team members to improve overall customer service experience

.-Established relationships with customers to encourage payment of delinquent accounts.

- Checked in clients from prospects and provided with court and jailer information.