Cynthia Alexander
Cincinnati,OH
Summary
Resourceful Guest Service Concierge known for high productivity and efficient task completion. Skilled in customer relationship management, problem-solving, and communication, ensuring guests' needs are met with professionalism and courtesy. Excel in multitasking, adaptability, and empathy, making every patient interaction memorable and positive.
Overview
22
22
years of professional experience
Work History
Guest Services Concierge
Good Samaritan Hospital
Cincinnati, OH
06.2021 - 12.2023
- Responded to patient complaints in a timely manner while demonstrating excellent customer service skills.
- Answered inquiries from patients regarding hospital services, facilities and hours of operation.
- Followed up with patients to ensure their stay was satisfactory and all needs being met by care team as well as supporting departments
Unit Coordinator
Trihealth Hospiatls
Cincinnati, OH
08.2001 - 06.2021
- Coordinated patient transfers between units and other facilities.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Communicated with patients with compassion while keeping medical information private.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
Education
Medical Assisting Diploma
Beckfield College
Cincinnati Campus04-2016
Skills
- Resolution Management
- Complaint Handling
- Exceptional communication
- Knowledge of hospital policies and procedures
- Positive attitude
- Team builder
- Compassionate
- Good listener
Timeline
Guest Services Concierge
Good Samaritan Hospital
06.2021 - 12.2023
Unit Coordinator
Trihealth Hospiatls
08.2001 - 06.2021
Medical Assisting Diploma
Beckfield College
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