Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Ward

Decatur,GA

Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Energetic Dietary Aide with 5 years of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor. Proactive Dietary Aide with proven [Type] skills and extensive knowledge of food service protocols. Safety-focused with outstanding compassion and attention to detail. Efficient and professional worker dedicated to reliability. Energetic Dietary Aide with 5 years of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor.

Overview

9
9
years of professional experience

Work History

Dietary Aide

Jewish Home and Care Center
Atlanta, GA
03.2022 - Current
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served specific meals to patients with special dietary needs.
  • Stocked food and other supplies for main kitchen and units.
  • Followed dietary procedures in accordance with established policies.

Dietary Aide

Fulton rehabilitation center
Atlanta, GA
10.2022 - 01.2023
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Stocked food and other supplies for main kitchen and units.
  • Treated patients and team members with dignity and respect.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.

Call Center Customer Service Representative

State Farm
Decatur, GA
02.2018 - 01.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Documented conversations with customers to track requests, problems and solutions
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Sorter

Walmart distribution
Atlanta, GA
03.2019 - 10.2021
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination
  • Operated standard warehouse equipment to load, unload and transfer products, taking extra precaution when moving fragile materials.
  • Sorted pallets, boxes or other material by hand to maintain order.
  • Cleaned conveyor and surrounded sorting line to maintain work area.

Assistant Store Manager

Lil Ceasers Pizza
Atlanta, GA
01.2017 - 10.2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coached and developed store associates through formal and informal interactions
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
  • Assisted customers, answered questions and resolved problems for stellar customer service
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

Call Center Representative

T-Mobile, Custom Wireless
Houston, TX
06.2014 - 03.2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Documented conversations with customers to track requests, problems and solutions
  • Reviewed customer account information to determine current issues and potential solutions
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09.2006

Skills

  • Account management
  • Membership renewals
  • Call center operations
  • Training and development
  • Customer support
  • Data entry
  • Payment processing
  • Database maintenance
  • Customer relations
  • Order picking
  • RF Scanner
  • Order Picker
  • Warehouse Experience
  • Reach Truck
  • Materials Handling
  • Shipping & Receiving
  • Windows
  • Food preparation
  • Meal Planning
  • Meal preparation

Timeline

Dietary Aide

Fulton rehabilitation center
10.2022 - 01.2023

Dietary Aide

Jewish Home and Care Center
03.2022 - Current

Sorter

Walmart distribution
03.2019 - 10.2021

Call Center Customer Service Representative

State Farm
02.2018 - 01.2022

Assistant Store Manager

Lil Ceasers Pizza
01.2017 - 10.2020

Call Center Representative

T-Mobile, Custom Wireless
06.2014 - 03.2017

High School Diploma -

Penn Foster Career School
Brittney Ward