Shatoria Spann
Lenexa,KS
Summary
Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Dietary Aide
Overland Park Regional Medical Center
Overland Park, Kansas
03.2024 - 12.2024
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Set up trays and food service carts to deliver food to residents.
- Served food and beverage items to residents, meeting therapeutic diets.
- Operated kitchen equipment safely and efficiently.
- Delivered meals to residents and patients in their rooms when requested.
- Served specific meals to patients with special dietary needs.
- Cleaned and sanitized kitchen equipment and surfaces.
- Assembled and served meals according to specific guest requirements.
Team Member
Target
Lenexa, Kansas
02.2023 - 12.2023
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Maintained positive working relationship with fellow staff and management.
- Determined consumer needs to provide products and services appealing to larger market.
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Worked effectively in team environments to make the workplace more productive.
Debt Collector
Radius Global Solutions LLC
Lenexa, USA
06.2017 - 02.2023
- Negotiated repayment plans with debtors to meet client recovery targets.
- Monitored debtor accounts for changes in status or payment arrangements.
- Accepted and processed customer payments and applied toward account balances.
- Communicated with clients to provide updates on account recovery status.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Deli Clerk
Hen House Market
Lenexa, Kansas
12.2016 - 06.2017
- Prepared all food orders according to customer specifications.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Sliced meats and cheeses and weighed deli items for customers.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Rotated product on shelves to ensure freshness.
Education
Westport High School
Kansas City, MO01-2006
Skills
- Outbound calling
- Inbound and outbound
- Problem-solving
- Team Player
- Typing
- Pricing
- Negotiation
- Account Management
- Food handling safety
- Cleaning
- Workflow optimization
- Workplace safety
- Computer skills
- Leadership qualities
- Attention to detail
- Clear communication
- Customer service
- Order preparation
Timeline
Dietary Aide
Overland Park Regional Medical Center
03.2024 - 12.2024
Team Member
Target
02.2023 - 12.2023
Debt Collector
Radius Global Solutions LLC
06.2017 - 02.2023
Deli Clerk
Hen House Market
12.2016 - 06.2017
Westport High School