Shaniece Johnson
Gainesville,GA
Summary
Dependable customer service representative equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dietary Clerk
Northeast Ga Medical Center
Gainesville, GA
10.2021 - Current
- Prepared and served food to patients according to their dietary restrictions.
- Maintained records of patient meal selections and special diets.
- Assisted in inventory control, stocking, and ordering of kitchen supplies.
- Provided nutrition education to patients upon request.
- Collaborated with dietitians to ensure proper nutrition was being provided to each patient.
Customer Service Representative
Ace Hardware Distribution
Gainesville, GA
02.2018 - 10.2021
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Offers advice and assistance to customers, paying attention to special needs or wants.
- Responds to customer requests for products, services and company information.
- Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.
Quality Control Technician
Dayton
Braselton, GA
08.2013 - 02.2018
- Perform visual assessment of products to evaluate conformance with quality standards.
- Communicate any issues to management and employees via email and telephone.
- Performed routine maintenance and calibration on testing equipment.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
Education
GED -
Lanier Technical College
Oakwood, GA08-2012
Skills
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Consistent Procedure and Protocol Use
- Quality Assurance and Control
- Equipment Inspection
- Teamwork and Collaboration
- Attention To Detail
- Coaching New Hires
- Excellent Communication
- Data Management
- Outbound Calling
- Call Documentation
Certification
- CPR
Timeline
Dietary Clerk
Northeast Ga Medical Center
10.2021 - Current
Customer Service Representative
Ace Hardware Distribution
02.2018 - 10.2021
Quality Control Technician
Dayton
08.2013 - 02.2018
GED -
Lanier Technical College
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