
Experienced hotel front desk professional, with years of providing exceptional guest service in fast-paced hospitality environments, looking to expand in customer service. Skilled in efficiently managing reservations, check- ins/check-outs, and administrative tasks while ensuring every guest feels welcomed, valued, and well cared for. Known for strong communication, attentiveness, and maintaining smooth front desk operations under pressure.
•Welcomed each new arrival pleasantly and confirmed reservations and identification.
•Collected room deposits, fees, and payments.
•Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
•Collaborated with team members to handle guest requirements from check-in through check-out.
•Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.