Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Barbee

Fenton,MI

Summary

Experienced hotel front desk professional, with years of providing exceptional guest service in fast-paced hospitality environments, looking to expand in customer service. Skilled in efficiently managing reservations, check- ins/check-outs, and administrative tasks while ensuring every guest feels welcomed, valued, and well cared for. Known for strong communication, attentiveness, and maintaining smooth front desk operations under pressure.

Overview

17
17
years of professional experience

Work History

Hotel Front Desk Clerk

Hampton Inn & TRU by Hilton
Rapid City, SD
08.2022 - 12.2022

•Welcomed each new arrival pleasantly and confirmed reservations and identification.

•Collected room deposits, fees, and payments.

•Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

•Collaborated with team members to handle guest requirements from check-in through check-out.

•Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Stay-at-Home

Parent
03.2012 - 08.2022
  • Volunteered with Mothers Of Preschoolers MOPS, a group that supports mothers with children in infancy through Kindergarten.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.

Courier

Indian River Colony Club
Melbourne, FL
09.2010 - 01.2012
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Drove senior citizen to run errands and go on scheduled outings
  • Planned monthly events and trips based on resident's input
  • Safely helped residents in and out of the vehicle and into their homes
  • Kept inventory of stock for the company and replenished stock when needed

Hotel Front Desk Receptionist

Comfort Inn & Suites
Cocoa Beach, FL
02.2008 - 02.2009
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Fitness Center Receptionist

United States Air Force, USAF
Robins AFB , GA
02.2006 - 06.2007
  • Kept front desk, lobby, locker rooms, and fitness machines clean, clutter-free and orderly to present attractive atmosphere.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.
  • Resolved customer problems and complaints.
  • Promoted and played a role in executing sports events put on by the fitness center.

Education

High School Diploma -

Fenton Senior High School
Fenton, MI
06.2004

Skills

  • Guest Satisfaction
  • Customer Care
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Cash Register Operations
  • Credit Card Payment Processing
  • Two-Way Radio Operation
  • Strong Communication and Interpersonal Skills
  • Transportation and Errands
  • Budgeting and Allocation

Timeline

Hotel Front Desk Clerk

Hampton Inn & TRU by Hilton
08.2022 - 12.2022

Stay-at-Home

Parent
03.2012 - 08.2022

Courier

Indian River Colony Club
09.2010 - 01.2012

Hotel Front Desk Receptionist

Comfort Inn & Suites
02.2008 - 02.2009

Fitness Center Receptionist

United States Air Force, USAF
02.2006 - 06.2007

High School Diploma -

Fenton Senior High School
Carrie Barbee