George Silaghi
Fallon,NV
Summary
Passionate about the dynamic intersection of economics and communication, I am driven by an insatiable curiosity to understand how ideas, information, and markets converge to shape our world. With an unwavering commitment to lifelong learning, I thrive on challenges that push the boundaries of my knowledge.
My ambition is to not merely adapt to change but to drive it. I am on a relentless pursuit of excellence, seeking opportunities to harness the power of economic insights and effective communication to spark innovation and influence positive change in our global landscape. My journey is marked by a dedication to unraveling complexity, bridging gaps, and amplifying voices.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn North Beach Suits
06.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Grocery Store Clerk
Coviran
09.2020 - 10.2020
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
Education
Journalism in English - Communication Sciences
FSPAC, Babes-Bolyai University
Cluj-Napoca, Romania07.2025
High School Diploma -
Horea Theoretical High School
Marghita, Romania05.2022
Skills
- Request Management
- Correspondence Management
- Front Desk Management
- Facilities Management Software
- Critical Thinking
- Business Operations
- Guest Satisfaction
- Customer Service
- Customer Accounts Management
- Financial Information Review
- Professional Telephone Manner
- Hotel Services and Hospitality
Languages
Romanian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Hotel Front Desk Clerk
Holiday Inn North Beach Suits
06.2023 - 08.2023
Grocery Store Clerk
Coviran
09.2020 - 10.2020
Journalism in English - Communication Sciences
FSPAC, Babes-Bolyai University
High School Diploma -
Horea Theoretical High School
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