BRITTNEY YONGO
Cedar Hill,TX
Summary
Creative and curious IT professional eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server/ Bartender
The Island Spot LLC
10.2022 - Current
- Demonstrated strong communication and teamwork skills by collaborating with team members during busy shifts to provide excellent customer service
- Demonstrated reliability and commitment to customer satisfaction, which translated to high levels of customer retention and positive feedback shown in 4 star rating reviews.
- Demonstrated strong multitasking skills by managing on average 6 tables per hour without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Data Clerk
Taylor Farms
Dallas, TX
05.2017 - 08.2017
- Demonstrated adaptability when transitioning between multiple projects without sacrificing timeliness or attention to detail.
- Maintained high-quality data records by consistently updating and organizing information in databases..
- Mastered various software programs for efficient data input and analysis, increasing overall productivity.
- Managed sensitive customer information with care, ensuring strict compliance with company policies and legal regulations surrounding data privacy.
Education
Associates of Applied Science in Cybersecurity - Information Technology
05.2024
- Certificate of Completion in Cybersecurity Specialist
- Certificate of Completion in Ethical Hacking
- GPA: 3.3
- Member of National Technical Honor Society
Skills
- Strong Work Ethic
- Exceptional customer service
- System Configuration
- Guest Relations Management
- Virtualization Technologies
- Microsoft Office Suite
- Windows Server
- Adaptable
- Proficient in supporting and troubleshooting hardware, software, and networking systems
- Proven ability to collaborate effectively within diverse teams to achieve shared goals
Affiliations
- Women in Cybersecurity (WiCys) Ambassador
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/ Bartender - The Island Spot LLC
10.2022 - Current
Data Clerk - Taylor Farms
05.2017 - 08.2017
Tarrant County College - Associates of Applied Science in Cybersecurity, Information Technology
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