Summary
Overview
Work History
Education
Skills
Timeline
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Brittni Axelson

Cincinnati,OH

Summary

Dynamic and highly reliable hospitality professional with extensive experience at Bucketheads. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Recognized for developing loyal clientele and training new staff, ensuring a seamless dining experience while maintaining optimal inventory levels. A dedicated team player committed to excellence.

Overview

7
7
years of professional experience

Work History

Bartender

Bucketheads
06.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server

Bucketheads
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Busser

Bucketheads
05.2018 - 11.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.

Education

Associate of Science in Nursing - Nursing

Beckfield College
Florence, KY
03-2027

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Cleanliness and hygiene

Timeline

Bartender

Bucketheads
06.2024 - Current

Server

Bucketheads
11.2021 - Current

Busser

Bucketheads
05.2018 - 11.2021

Associate of Science in Nursing - Nursing

Beckfield College

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