Brittni Finch
Dallas
Summary
Results-driven Operations and Client Service Professional with a track record of leading teams and enhancing processes to deliver exceptional customer experiences. Expertise in team development, training, and relationship building, coupled with efficient event coordination and operations management. Proven ability to boost retention and satisfaction while maintaining cost efficiency and adapting to shifting priorities.
Overview
6
6
years of professional experience
Work History
Server
3Eleven Kitchen & Kocktails
Dallas
03.2026 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in menu item preparation and presentation to enhance guest experience.
- Maintained cleanliness and organization of dining areas and service stations.
- Processed customer orders accurately and efficiently using point-of-sale system.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Assistant Spa Manager
Enriching Touch LLC
Dallas
04.2025 - 03.2026
- Oversaw daily spa operations, including scheduling, client appointments, and inventory management.
- Facilitated seamless client care and follow-up through effective communication.
- Organized spa events, enhancing brand visibility and boosting new membership by 20%.
- Developed promotional strategies to enhance client engagement and satisfaction.
Customer Service Specialist
Associa
Richardson
09.2024 - 04.2025
- Assisted customers with inquiries through phone and email communication.
- Coordinated training sessions for new team members on support protocols.
- Documented customer interactions and feedback in service databases.
- Collaborated with cross-functional teams to improve customer experience processes.
- Managed escalated support cases to ensure timely resolution and follow-up.
Customer Service Representative
Dabella LLC
02.2023 - 05.2024
- Assisted in the client management of any new or existing customers to answer questions, overturn objections, surpass their needs, and increase satisfaction.
- Implemented customer feedback for enhanced customer service quality
- Managed records of customer interactions, processed customer accounts and filed documents
- Managed and enhanced company morale by overseeing online reputation.
- Managed daily progress towards important business metrics while collecting and analyzing customer service department metrics.
Executive Assistant
Unique Connection Business in Sports LLC
07.2020 - 11.2021
- Coordinated calendar management to align with CEO’s priorities, optimizing time allocation and logistical arrangements
- Manage rapidly changing schedules including meetings, appointments, lunches, and events (on-site and off-site)
- Delivered exceptional customer service while facilitating communication with existing and prospective investors
- Provide coaching, mentoring, and cross-functional conflict resolution to staff on company standards
- Planned and executed events, ensuring alignment with both profit and non-profit objectives.
Education
Communications- Bachelors -
Saint Augustine's University
Raleigh, NC05.2014
Skills
- Microsoft Office Suite
- Negotiation
- Conflict resolution
- Communication
- Hospitality
- Customer Service Expert
- POS
- CRM Skills
- Certified in John C Maxwell training for Leadership and Teamwork
Timeline
Server
3Eleven Kitchen & Kocktails
03.2026 - Current
Assistant Spa Manager
Enriching Touch LLC
04.2025 - 03.2026
Customer Service Specialist
Associa
09.2024 - 04.2025
Customer Service Representative
Dabella LLC
02.2023 - 05.2024
Executive Assistant
Unique Connection Business in Sports LLC
07.2020 - 11.2021
Communications- Bachelors -
Saint Augustine's University