Brittany Thomas
Van Buren Twp,MI
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, previously at Circa 1919. Proven ability to enhance guest engagement and satisfaction through effective multitasking and order accuracy. Recognized for maintaining cleanliness standards and fostering positive relationships, contributing to a welcoming dining experience in high-volume settings.
Overview
14
14
years of professional experience
Work History
Server
Circa 1919
Ann Arbor, MI
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Administrative Assistant
RCO Engineering
12.2017 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Worked closely with shipping department to set up customer reviews.
Store Manager
Pro Fireworks
05.2011 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Behavioral Health Administrative Assistant
Wayne County Department of Mental Health
11.2016 - 06.2017
- Proactively identified areas for improvement within the administrative team, implementing changes that led to increased productivity and more effective communication.
- Assisted in the development of office policies and procedures for better healthcare delivery, contributing to a more efficient work environment.
- Streamlined patient check-in processes by implementing electronic registration and appointment scheduling systems.
- Scheduled appointments for providers and maintained office master calendar.
- Supported healthcare providers with accurate transcription of medical notes, facilitating clear communication among team members and improving overall patient care.
- Maintained strict confidentiality of patient records, adhering to HIPAA guidelines and ensuring secure storage of sensitive information.
- Contributed to a positive workplace culture by collaborating effectively with colleagues from diverse professional backgrounds.
- Collected, sorted and distributed mail, messages, and courier deliveries.
- Collaborated closely with healthcare professionals across various departments, streamlining administrative processes and improving patient flow.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
- Organized medical records, ensuring easy access for healthcare providers during patient consultations and promoting timely decisionmaking.
Education
Associate Degree In Nursing - Nursing
Washtenaw Community College
Ann Arbor, MISkills
- Strong work ethic
- Exceptional customer
- Sales expertise
- Order accuracy
- Problem-solving
- Cool under pressure
- Excellent communication
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Strong problem solver
- Scheduling
- Documentation
- Microsoft Office Suite
- Office management
- Professional communication
Timeline
Server
Circa 1919
05.2023 - Current
Administrative Assistant
RCO Engineering
12.2017 - 04.2023
Behavioral Health Administrative Assistant
Wayne County Department of Mental Health
11.2016 - 06.2017
Store Manager
Pro Fireworks
05.2011 - 11.2017
Associate Degree In Nursing - Nursing
Washtenaw Community College