Angela Borsodi-Birmingham

• Managed multiple tables at the same time while maintaining high service quality.
• Utilized POS system to efficiently place orders, manage bills, and handle complimentary items.
• Provided timely service of meals and drinks ensuring customer satisfaction.
• Ensured excellent guest experiences by collaborating effectively with team during peak times.
• Fostered long-lasting bonds with consistent clientele.
• Managed daily preparation ensuring seamless operational changeovers in dining.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Facilitated the onboarding process for new employees through training.
• Executed accurate cash procedures, resulting in consistent end-of-day financial report balancing.
• Established a friendly and inviting environment as the first contact point.
• Contributed to teamwork during high demand times, boosting overall productivity.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Contributed to inventory management by monitoring stock levels.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Established a Street Team to boost company visibility within the local community.
• Presented growth recommendations to leadership.
• Managed large-scale parties and events collaboratively.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

At my position, my job duties included but were not limited to

The overall planning, coordination, and control of a construction project through all phases from conception to completion. I had multiple roles at A&G.

As construction administrator I would create, organize and maintain a project file for each job. I put together bid packages, including requests for proposals, work and other construction documents.

In my position, I was also required to field telephone calls, receiving and directing visitors, word processing, creating spread sheets. I have experience in word, excel, and MAS90.

At the end of the project, I was able to confirm that we as a company have delivered the project to the required standard and above customer expectations.

As an Inspection Coordinator I was responsible for managing, updating and maintaining the inspection database. I coordinated the scheduling of inspections and was responsible for completing all associated inspection and electronic paperwork.

I also was in charge of scheduling compaction testing of soil, surveys, and termite treatment. I worked closely with sub contractors to ensure that schedules stay on track and projects are completed in a timely manner.

As an Advertising Director I was responsible for directing and developing the strategy, plans, and tactics required to create advertising concepts and campaigns that deliver results and meet organizational objectives. Overseeing the budget, expenditures, and resource allocation for all advertising campaigns.

As the Social Media Director, or Social Media Marketing Director, I was responsible for leading the company's social media personnel in creating and maintaining unique social media strategies.

During my previous role as the permit coordinator. I worked with the design team to ensure projects stayed on track by lining up permits and expediting the permit process for all parties. As a coordinator, I helped clients obtain building permits, permits for the swimming pool, electrical, plumbing, and safety sub permits and all regulatory permits required for their project. I worked with engineers and design staff to ensure permit applications contain every required item in order to avoid costly delays in the review process. Obtaining documentation from relevant departments and reviewing them to ensure project paperwork is ready to submit to the reviewing agency for approval.

• As a permit coordinator, my responsibilities included communicating with different team members and reviewing bodies, preventing procedural delays, and organizing detailed permit applications, necessitating superb organizational and communication skills.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Consulted with customers regarding needs and addressed concerns.
• Followed policies and procedures to meet or exceed established performance requirements.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Educated customers on special pricing opportunities and company offerings.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Maintained customer privacy and protected company operations by keeping information private and confidential.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Operated multi-line phone system and online messaging system to communicate with customers.
• Promoted brand and marketing campaigns to create interest with customer.
• Reviewed account and service histories to identify trends and resolve issues.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Troubleshot shortages and overages to support quality control efforts.

I performed sales and customer service duties and well as preforming skilled repair and maintenance of primarily small engines, powered equipment, while performing and monitoring repair and maintenance of machinery.

• Prepared and checked cashier register tills.
• Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
• Organized cash movements between offices and to or from banks.
• Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
• Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
• Provided training to store employees covering areas such as cash handling procedures and security requirements.
• Investigated and solved account issues to maintain current and accurate money systems.
• Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Received and recorded cash, checks and transfers.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Reduced financial discrepancies by accurately managing accounting documentation.
• Performed bookkeeping and accounting consulting services.
• Classified and summarized financial data to compile and enter in financial records

Prior to becoming a Cash office clerk I was in the returns department.

As a Damage/Returns Processor I assisted inbound to unload and account for products being returned from delivery and processed through the Damage/Returns Department

• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.