Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittni Gray

Florence,SC

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Contact Center Representative III

TD Bank
Greenville, SC
01.2021 - Current
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Increased customer satisfaction rating by 85% effectively answering questions, suggesting effective solutions and resolving issues quickly.

Research Specialist

Assurant
Florence, SC
01.2013 - 02.2020
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Assisted customers with inquiries regarding their accounts, transactions, and payment statuses.
  • Processed a high volume of customer payments accurately and in a timely manner.
  • Served as representative of research interests and needs on committees, panels and groups.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.

Education

High School Diploma -

Hannah Pamplico High School
Pamplico, SC
05-2007

Some College (No Degree) - Human Resources Management

Florence-Darlington Technical College
Florence, SC

Some College (No Degree) - Biology

Benedict College
Columbia, SC

Skills

  • Workload Management
  • Quality Assurance
  • Proficient in Microsoft
  • Complaint Resolution
  • CRM Software
  • Resilient
  • Client Retention

Accomplishments

  • Recognized for exceeding 95% targets each quarter
  • TD Colleague Experience Council

Timeline

Contact Center Representative III

TD Bank
01.2021 - Current

Research Specialist

Assurant
01.2013 - 02.2020

High School Diploma -

Hannah Pamplico High School

Some College (No Degree) - Human Resources Management

Florence-Darlington Technical College

Some College (No Degree) - Biology

Benedict College

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Brittni Gray