Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Software
Interests
Affiliations
Quote
Timeline
Hi, I’m

Brittni Hensley

New Port Richey,FL
Brittni Hensley

Summary

Vast and varied skill sets and demonstrated experience in working from home as an
independent contractor. Self-directed in analytical problem-solving, troubleshooting,
organization, and time management. The ability to take criticism, ask for help, and
communicate effectively in written and verbal capacities. Proficient in various software
suites, and able to learn quickly and adapt. Possessing a strong work ethic, reliability,
punctuality, meet deadlines, and face challenges with a positive attitude. An effective
personality with a sense of humor and a sense of duty to fulfill the needs and requirements of
others with the capacity to deliver more.

Overview

18
years of professional experience
2
Languages

Work History

Girl Scouts Of West Central Florida

Girl Scouts Volunteer
09.2023 - Current

Job overview

  • Recognized individual achievements amongst scouts regularly to provide motivation towards continuous improvement.
  • Boosted fundraising efforts for local community causes through coordinating events and campaigns alongside other volunteers.
  • Achieved increased community engagement through planning and executing various service projects involving troop members.
  • Implemented safety guidelines during all scouting activities to ensure physical well-being and emotional security across the board, including receiving updated training in First Aid/CPR.
  • Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
  • Demonstrated commitment to continuous learning by attending relevant courses, seminars, or workshops to stay current with industry best practices.
  • Increased retention rates by addressing concerns and creating solutions for troop satisfaction.

Literably

Transcriptionist
12.2015 - Current

Job overview

  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
  • Adapted quickly to technology platform and software programs, enhancing efficiency levels.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Enhanced transcription accuracy by diligently proofreading and editing before submission.

Rev.com Inc.

Transcriptionist
01.2015 - Current

Job overview

  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
  • Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.
  • Used headsets and transcribing software to take dictation of medical documents.
  • Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Verified accuracy of transcribed material prior to finalization.
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.

International Coastal Cleanup

Coastal Cleanup Volunteer
05.2006 - Current

Job overview

  • Assisted with special events and programs as a volunteer participant on an ongoing basis when local events occur.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Appen Global

Independent Contractor
09.2014 - 05.2015

Job overview

  • Communicated effectively with supervisor throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Assessed performance metrics after each completed assignment to identify areas for improvement moving forward.
  • Maintained client privacy.
  • Project-based work, completed as needed per standards set, self-directed.
  • Completed projects ranging from transcription to data entry and organization.

United States Marine Corps Reserve

Supply/Transportation Management (E3)
05.2010 - 02.2015

Job overview

  • Organized warehouse layout to maximize space utilization while maintaining accessibility for loading/unloading purposes.
  • Completed all Marine Corps training, to include boot camp, combat training, MOS (Job Specialty) School.
  • Meritorious Promotion to E3 (LCpl).
  • Coordinated and monitored movement of personnel and cargo throughout country.
  • Documented and inventoried freight, cargo, and material shipments of all types.
  • Maintained accurate record-keeping systems for shipments, invoices, and other documentation in compliance with industry regulations.

Venture's Bar And Grill

Bartender
11.2012 - 08.2014

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Advanced Auto Parts

Auto Parts Delivery Driver/Front Desk
04.2012 - 08.2012

Job overview

  • Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
  • Navigated high traffic areas safely while maintaining focus on efficient delivery times.
  • Handled cash transactions accurately, ensuring prompt payment for delivered items.
  • Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
  • Fostered positive relationships with local businesses by consistently providing reliable service.
  • Organized warehouse space for streamlined access to auto parts inventory.
  • Assisted with store operations when necessary, providing exceptional customer service and product knowledge to clients.
  • Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
  • Adhered to all state driving laws while operating company vehicles, maintaining a clean driving record throughout employment tenure.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Pulled parts off store shelves to fill customer orders.
  • Checked parts computer for stock items and initiated special orders.
  • Left position due to pregnancy complications.

Kickin Wingz

Server/Bartender
03.2012 - 07.2012

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Left position due to pregnancy complications.

Gulf Coast Medical Center

Receptionist/Insurance Verification Clerk
10.2011 - 03.2012

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

Red Robin

Server
03.2011 - 09.2011

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Crystal River Seafood Restaurant

Server
08.2009 - 05.2010

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Firehouse Subs

Restaurant Team Member
08.2008 - 07.2009

Job overview

  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

YMCA Of The Suncoast

YMCA Summer Counselor
06.2008 - 08.2008

Job overview

  • Supervised field trips effectively ensuring safety precautions were taken at all times.
  • Maintained up-to-date certifications in first aid and CPR procedures.
  • Strengthened camper relationships by facilitating open communication during conflict resolution sessions.
  • Upheld high standards of professionalism while interacting with parents, colleagues, and supervisors during parent-teacher conferences or other events where appropriate behavior was expected from the summer counselor role.
  • Developed strong rapport with campers by maintaining open lines of communication and offering support when needed, ultimately leading to a positive experience for all involved in the summer program.
  • Collaborated with fellow counselors for efficient planning and execution of daily schedules.

Chick-fil-A

Restaurant Team Member
05.2006 - 08.2008

Job overview

  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Cross-trained through all non-managerial positions, including front and back-of-house.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

YMCA Of The Suncoast

YMCA Volunteer
03.2008 - 06.2008

Job overview

  • Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
  • Developed strong relationships with parents of program participants, keeping them informed about their child''s progress and achievements at the YMCA.
  • Ensured proper safety protocols were followed within aquatic areas to maintain a secure environment for swimmers of all ages.

Education

Florida State University
Tallahassee, FL

No Degree from Criminology/Chemical Science

University Overview

  • Doorways Scholarship Recipient.
  • Bright Futures Scholarship Recipient.
  • FSU Freshman Scholarship Recipient.

St. Petersburg College
Tarpon Springs, FL

Associate of Science from Social Sciences
05.2019

University Overview

  • SPC GPA-Based Scholarship Recipient.
  • 3.66 GPA.

James W. Mitchell High School
New Port Richey, FL

High School Diploma
05.2008

University Overview

  • Graduated Summa Cum Laude.
  • Marine Biology Club Member.

Skills

  • Youth mentoring
  • Fundraising expertise
  • Volunteer recruitment
  • Work ethic and integrity
  • Time management skills
  • Customer relations and service
  • Written and verbal communication
  • Fast typing speed and proofreading proficiency
  • Meeting deadlines and maintaining organization
  • Strong grammar and mathematical knowledge
  • Proficiency with Google and MS suites
  • Overall computer proficiency and troubleshooting

Certification

  • First Aid Training - March 2024
  • CPR Training - March 2024

Accomplishments

Accomplishments

Graduated Summa Cum Laude.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home option

Software

Google Suites

MS Suites

Interests

Beach

Books

Outdoors

Crafts/DIY

Learning

Affiliations

Affiliations
  • Girl Scouts

Quote

"Ever tried. Ever failed. No matter. Try Again. Fail again. Fail better."
Samuel Beckett

Timeline

Girl Scouts Volunteer
Girl Scouts Of West Central Florida
09.2023 - Current
Transcriptionist
Literably
12.2015 - Current
Transcriptionist
Rev.com Inc.
01.2015 - Current
Independent Contractor
Appen Global
09.2014 - 05.2015
Bartender
Venture's Bar And Grill
11.2012 - 08.2014
Auto Parts Delivery Driver/Front Desk
Advanced Auto Parts
04.2012 - 08.2012
Server/Bartender
Kickin Wingz
03.2012 - 07.2012
Receptionist/Insurance Verification Clerk
Gulf Coast Medical Center
10.2011 - 03.2012
Server
Red Robin
03.2011 - 09.2011
Supply/Transportation Management (E3)
United States Marine Corps Reserve
05.2010 - 02.2015
Server
Crystal River Seafood Restaurant
08.2009 - 05.2010
Restaurant Team Member
Firehouse Subs
08.2008 - 07.2009
YMCA Summer Counselor
YMCA Of The Suncoast
06.2008 - 08.2008
YMCA Volunteer
YMCA Of The Suncoast
03.2008 - 06.2008
Coastal Cleanup Volunteer
International Coastal Cleanup
05.2006 - Current
Restaurant Team Member
Chick-fil-A
05.2006 - 08.2008
Florida State University
No Degree from Criminology/Chemical Science
St. Petersburg College
Associate of Science from Social Sciences
James W. Mitchell High School
High School Diploma

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Brittni Hensley