Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brittni Lorenz

Kokomo,IN

Summary

Accomplished Assistant Manager at Heights Finance, adept in money handling and fostering customer relations, significantly enhanced service quality and compliance. Mentored teams for peak performance, achieving notable repeat business through exceptional service. Skilled in creating impactful visual merchandising, demonstrated at Meijer, driving sales and optimizing inventory.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Heights Finance
07.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.
  • Ensured compliance with regulations through diligent auditing and adherence to policies.

Fashion Merchandiser Specialist

Meijer
09.2017 - 07.2018
  • Increased sales by creating eye-catching visual merchandising displays for seasonal promotions and trends.
  • Trained and mentored new team members on company policies, visual standards, and best practices in fashion merchandising.
  • Implemented effective markdown strategies for clearance items, maximizing profitability while maintaining a fresh retail environment.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Supported store operations by ensuring timely replenishment of stock and maintaining optimal merchandise levels.

Sales Floor Manager

JCPenney
06.2015 - 10.2017
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.

Fashion Merchandiser Specialist

Meijer
05.2008 - 06.2015
  • Monitored inventory levels regularly, addressing discrepancies promptly to minimize loss due to shrinkage or theft.
  • Enhanced store appearance by consistently maintaining clean, organized, and visually appealing merchandise presentations.
  • Increased sales by creating eye-catching visual merchandising displays for seasonal promotions and trends.
  • Trained and mentored new team members on company policies, visual standards, and best practices in fashion merchandising.
  • Analyzed sales data to identify opportunities for inventory optimization, reducing stock discrepancies and improving sell-through rates.

Customer Service Manager

TJ Maxx, TJX Companies
11.2005 - 05.2008
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

GED -

Indiana High School Equivalency Diploma
Kokomo, IN
06.2013

Skills

Compliance understanding

Customer Service

Teamwork and Collaboration

Organizational Skills

Team motivation

Task Prioritization

Additional Information

Possess a valid Insurance Producers license.

Timeline

Assistant Manager

Heights Finance
07.2018 - Current

Fashion Merchandiser Specialist

Meijer
09.2017 - 07.2018

Sales Floor Manager

JCPenney
06.2015 - 10.2017

Fashion Merchandiser Specialist

Meijer
05.2008 - 06.2015

Customer Service Manager

TJ Maxx, TJX Companies
11.2005 - 05.2008

GED -

Indiana High School Equivalency Diploma

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Brittni Lorenz