Siara Walton
Allentown,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in child care and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
KidsPeace National Centers
Orefield, PA
05.2020 - Current
- Reviewed completed work to verify consistency, quality and conformance.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Student Mentor
Center For Humanistic Change
Allentown , PA
08.2022 - 06.2023
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Identified student difficulties to develop support plans with guidance of support staff.
- Provided mentorship and advice to students regarding academic, social, and personal issues.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Conducted one-on-one meetings with students to discuss challenges they are facing in school or life.
Teachers Assistant
The Devine School
Allentown , PA
01.2020 - 04.2022
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Led after-school programs focused on developing skills in areas like art, music, science, reading comprehension.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
Education
Bachelor of Arts - Communication Studies
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2022
Skills
- Task Delegation
- Employee Performance Evaluations
- Staff Training and Development
- Team Motivation
- Orientation and Training
- Policy Enforcement
- Staff Management
- Compliance Understanding
- Customer Relations
- Staff Supervision
- Business Development Understanding
Accomplishments
- Board of Governors scholarship recipient of Bloomsburg university of Pennsylvania
Timeline
Student Mentor
Center For Humanistic Change
08.2022 - 06.2023
Assistant Manager
KidsPeace National Centers
05.2020 - Current
Teachers Assistant
The Devine School
01.2020 - 04.2022
Bachelor of Arts - Communication Studies
Bloomsburg University of Pennsylvania
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