Brittni Vinson
Franklin
Summary
Experienced customer service professional successfully delivering services on a contract or project basis to clients in various industries and specialties. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines, and maintaining client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Enthusiastic about providing professional support in different environments.
Overview
6
6
years of professional experience
Work History
Customer Service Independent Contractor
LiveOps, Inc.
12.2024 - Current
- Remote
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Loss Prevention & Safety Associate
WCD, Inc.
08.2024 - 11.2024
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on the removal of hazards.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
Count Team Member
The Mint Gaming Hall
03.2024 - 06.2024
- Offered directions, assistance, and information to maintain guest satisfaction.
- Assisted other departments by tracking proper machine drops, the slot department with early audits, and the count room with general needs.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Completed cash tally sheet, chip tally slips, drop control sheets, and other designated count room paperwork.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
Warehouse Picker/Packer
ProPack Logistics, LLC
10.2023 - 02.2024
- Collaborated with team members to achieve daily pick and pack goals.
- Used scanners to quickly locate and track items in the warehouse.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Maintained a clean and safe work environment.
- Pulled orders quickly to maintain demanding productivity goals.
Licensed Pharmacy Technician/Data Entry
Ozark LTC Rx
06.2023 - 10.2023
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
MHDC SAFHR Program CSR
Customer Direct, LLC
08.2022 - 03.2023
- Remote
- Answered a constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Production Team Lead
ABB, Inc.
07.2021 - 08.2022
- Inspected final products for defects and flaws using proper QA procedures.
- Documented production information via daily system logs and discussed issues with management.
- Used equipment properly to avoid workplace hazards or injuries.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Cage Cashier/Soft Count Attendant
The Mint Gaming Hall
07.2020 - 07.2021
- Secured casino funds not in use after balancing the cash drawer.
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at the start and end of each shift.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Surveillance Officer
Hollywood Casino St. Louis
01.2020 - 07.2020
- Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
- Monitored guests for signs of suspicious or criminal activity.
- Recorded audio and video of back-end money movements.
- Operated surveillance equipment, video recorders, and computers to monitor activities within thefacility.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Education
Bachelor's - Psychology
Western Governors University
09-2027
Skills
- Microsoft Office
- 10-key proficiency
- Cash handling accuracy
- Conflict resolution
- Rapport building
- Data Entry
- Appointment setting
- Call handling
- Proofreading
Timeline
Customer Service Independent Contractor
LiveOps, Inc.
12.2024 - Current
Loss Prevention & Safety Associate
WCD, Inc.
08.2024 - 11.2024
Count Team Member
The Mint Gaming Hall
03.2024 - 06.2024
Warehouse Picker/Packer
ProPack Logistics, LLC
10.2023 - 02.2024
Licensed Pharmacy Technician/Data Entry
Ozark LTC Rx
06.2023 - 10.2023
MHDC SAFHR Program CSR
Customer Direct, LLC
08.2022 - 03.2023
Production Team Lead
ABB, Inc.
07.2021 - 08.2022
Cage Cashier/Soft Count Attendant
The Mint Gaming Hall
07.2020 - 07.2021
Surveillance Officer
Hollywood Casino St. Louis
01.2020 - 07.2020
Bachelor's - Psychology
Western Governors University
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