Brittnie Rice
Fresno,TX
Summary
- To obtain a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company. Authorized to work in the US for any employer Knowledge, Skills and Abilities
- Ability to cope with varied levels of workload and multiple tasks
- Must by able to work in a fast paced and changing environment
- Accurate data entry skills
- Strong time management and organizational skills
- Excellent communication skills, both orally and in writing
- Willingness to be a team player and promote a positive team environment
- Excellent attention to detail
- Flexible and proactive to meet varied patient and company needs
- Self motivated and able to work independently
- Strong interpersonal and "people" skills
- Proficient in computer skills such as typing and basic applications such as windows and Microsoft applications.etc.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Services Representative
HFCU
Sugar Land, TX
01.2023 - Current
- Receiving and processing member financial transactions, including deposits, withdrawals, loan payments, and merchandise sales
- Performing daily member services, such as opening and closing accounts, and account research
- Updating member information and records as requested according to standard operating procedures
- Completing requests for special services, such as statements copies, check copies, stop payment orders, and debit cards
- Identifying, recording, and reporting fraudulent activity to prevent potential losses
- Observing HFCU guidelines, policies, and procedures in order to adhere to compliance, regulations, and security standards
- Demonstrating a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: the U.S
- Patriot Act, Office of Foreign Assets & Control, Anti-Money
- Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
- Establishing positive and productive working relationships at all levels within the organization
- Reviewing account profiles while performing Teller transactions in order to suggest appropriate HFCU products and services
- Building member relationships to ensure the usage of HFCU as their primary financial institution
- Facilitating discussions with members to uncover needs beyond those initially presented
- Making outbound phone calls to existing members
- Demonstrating Accountability of personal contributions toward all personal, team, and organizational goals in the areas of loans, GAP, extended warranties, debt protection, deposits
- Perform all account maintenance for members such as Debit Cards, Stop Payments, Wire Transfers, etc
- Respond to inquiries, complaints, and solve problems for members regarding their accounts and/ or loans
- Refer escalated problems to Sr
- Branch Representative or Branch Manager
- Follow up with members to ensure complete satisfaction
- Provides members with information and direction regarding their accounts, requests, and explains services and products when needed
- Maintains members account information on computer system
- To act as members, advocate in offering products and services
- Works assigned reports to provide quality control
- Receive and process wire requests from members following established procedures
- To meet or exceed metrics and measurements in obtaining goals set for department.
Scheduling Coordinator
ARA
Austin, TX
09.2022 - 01.2023
- The Scheduling Coordinator is responsible for advance level scheduling of patient for surgical procedure and nonsurgical procedure requiring anesthesia
- Schedules patients into multiple modalities of radiology and various outpatient testing
- This position must coordinate with other departments as needed to ensure efficiency in scheduling
- Other duties as assigned.
Account Support Representative
HORNE LLP
Houston, TX
05.2021 - 05.2022
Customer Service Representative
Tailored Management
Houston, TX
10.2020 - 03.2021
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Customer Service Representative
Conduent
Houston, TX
08.2019 - 08.2020
- Provide quality customer service while using effective communication
- Answer all incoming calls; Ability to answer 70-100 calls per 8 hour shift
- Responsible for making calculations, such as day supply and pricing
- Processing new and refill prescription orders
- Fax and/or call doctors for refill requests
- Check voicemail's and return customer calls
- Responsible for collaborating with pharmacists and other colleagues to ensure effective and efficient customer service
- Inform patients of tracking status on their orders
- Check and verify invoices/charges
- Scan and file orders in appropriate folders
- Read and understand prescription orders
- Navigate multiple internal computer systems
- Organize and maintain cleanliness of working areas, supplies, and equipment
- Maintain confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI)
Print specialist/Merchandising Associate
Office Depot OfficeMax
Houston, TX
03.2018 - 08.2019
- Managed customer accounts
- Resolved customer issues
Certified Safety Attendant
Gulfspan
Deer Park, TX
09.2015 - 02.2016
- Watch out for fire hazards in the workplace while work is performed by others
- Keep flammable materials from ignition sources
- In the event of a fire, extinguish it immediately or turn a fire alarm on or blow horn
- Maintain constant communication at all times
Mixer/Lead Machine Operator
Rich Productions
Houston, TX
05.2014 - 07.2015
- Combined all raw materials in proper sequence and sign off that each ingredient has been added and processed for the correct amount of time as outlined in the mixing system
- Rotated mixed ingredients back and forth to the line being served
- Kept/supervised your work area, tools and supplies, organized and sanitary throughout the shift
- Maintained activity logs
- Ensured all equipment was running efficiently
- Trained new operators
- Led a team of 15 employees
Assistance Accounting Technician
- Will be responsible for assisting in the Request for Public
- Assistance process
- Answers incoming phone calls from customers and assists call or routes call to appropriate person
- Maintains good customer relations and ensures that all calls meet Service Experts’
- Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
- Maintains customer records by updating account information
- Communicates with customers on the status of service calls
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
- Guide client on how to coordinate or coordinate directly with appropriate organizations to collect substantiating documentation required to obtain assistance
- Maintain complete and up-to-date documentation of case management services, including client files and entries into the Client Track database
- Maintains electronic files on each customer
- Understands and applies the terms of clients contracts
- Notate and pursue successful resolution of defaults
- Contact business owners and residents by phone and email to resolve delinquency issues
- Communicate and build trust to overcome objections and resolve the debt
- Advise business owners of potential actions surrounding defaults
- Ensure compliance with all laws associated with recovery
- Meet daily call expectations of 100+ with accounts worked
- Successfully manages a queue of 200+
- The ability to exceed daily, weekly, and monthly expectations consistently
- Must follow established policies & procedures
- Take direction well and is self-motivated
- Other duties as assigned
- Ability to communicate effectively with a range of individuals;
- Excellent interpersonal social skills at all times;
- Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
- Ability to work alone or as part of a team;
- Ability to pay very close attention to detail;
- Ability to manage their time and multi-task effectively;
- Ability to maintain composure and professionalism under pressure;
- Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);
The Sales Consultant
- Print Services is responsible for completing all customer orders correctly and within the quoted timeline, and assess whether the Regional Print Center should be utilized
- This person is also responsible for performing daily and weekly maintenance of the Print Services area
- Following the established sorting and stocking guidelines, the Merchandising Stock Associate must complete the freight process within the designated time, and ensure the freight sorting area is organized and matches the approved "blue print"
- The Merchandising Stock Associate processes inventory, and proactively investigates and corrects any issues or discrepancies
- Product knowledge - operations of cameras and related equipment and accessories
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Directing customers to merchandise within the store
- Increasing in store sales
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts
- Proficient in computer skills such as typing and basic applications such as windows and Microsoft applications.
Education
High school diploma -
Hastings High School
06.2007
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Identifies customers' needs, clarify information, research every issue, and provide solutions and/or
- Alternatives
- Provides excellent customer experience by answering a high volume of incoming calls, chats and/
- Or emails with a high degree of accuracy and speed, while consistently meeting key department
- Performance metrics
- Help Desk (1 year)
- Research (2 years)
- CPR
- Communication skills
- Computer skills
- Typing
- Microsoft Office
- English
- Collections (1 year)
- Medical scheduling (1 year)
- Microsoft Excel
- HIPAA
Accomplishments
- CRM Software (3 years)
- Dietary Aide Experience
- Microsoft Excel (10+ years)
- Microsoft Word (10+ years)
- Customer service (10+ years)
- Phone etiquette
- Microsoft Outlook (5 years)
- Insurance verification (2 years)
- Windows (10+ years)
- Account Management
- Case management (3 years)
- Payroll
- Documentation review (2 years)
- Financial accounting (1 year)
- DME (1 year)
- Health care (3 years)
- Data entry (5 years)
- Medical terminology (3 years)
- Healthcare (3 years)
- Collection (1 year)
- Project Management
- Presentation Skills
- General Ledger Accounting
- Case management (1 year)
- Analysis skills (2 years)
- IT support (1 year)
- Account Reconciliation (1 year)
Certification
- Typing (10+ years)
- Customer Service (10+ years)
- Warehouse Management (2 years)
- Communications (3 years)
- Excel (10+ years)
- Powerpoint (10+ years)
- Shipping (2 years)
- Data Entry (3 years)
- Inventory Control (5 years)
- Merchandising (2 years)
- Key Holder (2 years)
- Shift Supervisor (1 year)
- Team Lead (1 year)
- General Labor (2 years)
- Picker Packer (2 years)
- Shipping Receiving (1 year)
- Unloading (3 years)
- Warehouse Associate (2 years)
- Loading (2 years)
- Food Service (5 years)
- Crew Member (5 years)
- Food Preparation & Services (6 years)
- Retail Sales (5 years)
- Print Design (1 year)
- Computer Skills (6 years)
- Cash Handling (10+ years)
- Stocking (5 years)
- Microsoft Office (5 years)
- Adobe Creative Suite (1 year)
- Microsoft Powerpoint (5 years)
- OMS (Order Management System) (1 year)
- Inside Sales (4 years)
- CSR
- Customer Support
- Call Center
- Customer Care
- Load & Unload (2 years)
- Stocking (3 years)
- Freight Experience (5 years)
- Front Desk (7 years)
- Cleaning Experience (5 years)
- Product Demos (3 years)
- Senior Care (3 years)
- Packaging (3 years)
- Time Management (2 years)
- Public Speaking
Timeline
Financial Services Representative
HFCU
01.2023 - Current
Scheduling Coordinator
ARA
09.2022 - 01.2023
Account Support Representative
HORNE LLP
05.2021 - 05.2022
Customer Service Representative
Tailored Management
10.2020 - 03.2021
Customer Service Representative
Conduent
08.2019 - 08.2020
Print specialist/Merchandising Associate
Office Depot OfficeMax
03.2018 - 08.2019
Certified Safety Attendant
Gulfspan
09.2015 - 02.2016
Mixer/Lead Machine Operator
Rich Productions
05.2014 - 07.2015
Assistance Accounting Technician
The Sales Consultant
High school diploma -
Hastings High School