Britton McQueen
Austin,TX
Summary
Hardworking professional with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience while maintaining the best interest of the business.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Greystar Property Management
Austin, TX
01.2020 - 01.2024
- Enforced company policies and procedures to strengthen operational standards for delinquencies.
- Opened 5 successful "Lease up" properties.
- Organized training sessions for new hires to familiarize them with Affordable Housing.
- Created and managed budgets for travel and hotels for residents for construction related projects.
- Planned and led team meetings to review policies and communicate new and ongoing priorities.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence in new hires.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted with developing and implementing marketing strategies to improve leasing and profitability.
Area Manager
AT&T Live Mobile
Shreveport, LA
08.2018 - 01.2020
- Responsible for overseeing sales and teams at 4 store locations.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Monitored and evaluated district performance to ensure goals were met.
- Coached, developed and motivated team to achieve revenue goals.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Leasing Professional
Greystar Property Management
Austin, TX
07.2017 - 08.2018
Store Manager
AT&T Advanced Communications
Many, LA
05.2015 - 06.2017
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Head Waiter/Bartender/Bar Manager/FOH Trainer
The Landing Restaurant of Natchitoches
Natchitoches LA
01.2012 - 05.2015
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Managed bar staff and trained new hires.
Education
Some College (No Degree) - Business Communications
Bossier Parish Community College
Bossier City, LASome College (No Degree) - Journalism, Broadcast
Northwestern State University
Natchitoches, LAHigh School Diploma -
Natchitoches Central High School
Natchitoches, LASkills
- Strong Leadership skills
- Works well with others
- Above average computer knowledge
- Good Organizational skills
- Helpful and Positive Attitude
- Good Communication skills
- Trained on a variety of management software
- Strong eye for marketing opportunities
- 2 years Affordable Housing experience
References
References available upon request.
Accomplishments
- Greystar Pillar of Excellence in Customer Satisfaction award.
- Estraya team was nominee for AAA Lease up of the year.
- The Rail team was nominee for Greystar Profitably Award.
- Greystar best "Virtual Tour" award.
Timeline
Assistant Manager
Greystar Property Management
01.2020 - 01.2024
Area Manager
AT&T Live Mobile
08.2018 - 01.2020
Leasing Professional
Greystar Property Management
07.2017 - 08.2018
Store Manager
AT&T Advanced Communications
05.2015 - 06.2017
Head Waiter/Bartender/Bar Manager/FOH Trainer
The Landing Restaurant of Natchitoches
01.2012 - 05.2015
Some College (No Degree) - Business Communications
Bossier Parish Community College
Some College (No Degree) - Journalism, Broadcast
Northwestern State University
High School Diploma -
Natchitoches Central High School
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