Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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BRITTONI DEWITT

BRITTONI DEWITT

Rio Rancho

Summary

Dynamic customer account manager with a proven track record at Sunstate Equipment Company, excelling in B2B sales and account growth. Skilled in CRM software and project coordination, I consistently exceed sales targets while fostering strong client relationships. My attention to detail and negotiation skills drive successful outcomes in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Sunstate Equipment Company
Rio Rancho
01.2023 - Current
  • Serve as the main point of contact for a portfolio of construction and industrial clients.
  • Manage and grow client accounts by identifying rental needs and offering equipment solutions.
  • Coordinate timely delivery, pickup, and service of rental equipment.
  • Follow up with clients regularly to ensure satisfaction, and address concerns promptly.
  • Consistently meet or exceed sales targets and customer retention goals.

Wireless Sales Manager

WIRELESS ADVOCATES
Glendale
10.2016 - 12.2022
  • Resolved customer complaints in an efficient manner while maintaining positive relationships.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Ensured compliance with industry regulations and company policies.
  • Conducted performance reviews for team members.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Store Manager

Champs Sports
Glendale
11.2010 - 09.2016
  • Encouraged team-oriented culture with common sales, service, and productivity goals.
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
  • Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls.
  • Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.

Education

Associate of Arts - Criminal Justice

Allan Hancock College
Santa Maria, Ca
05-2008

High School Diploma - General Education

Santa Maria High School
Santa Maria, Ca
06.2005

Skills

  • Customer relationship management
  • Construction equipment rentals
  • B2B sales and account growth
  • Project coordination
  • Prospecting and lead generation
  • Negotiation and closing skills
  • CRM software (Salesforce, Telematics, and Dynamic)
  • Time management and organization
  • Display organization
  • Attention to detail

Affiliations

  • Youth Sports Coach – Passionate about coaching and mentoring kids through sports, focusing on teaching discipline, patience, teamwork, and resilience.
  • Emphasize personal growth, compassion, and healthy competition, encouraging young athletes to be their best both on and off the field.
  • Strong believer in the value of sports for building character and life skills.

Timeline

Customer Service Representative

Sunstate Equipment Company
01.2023 - Current

Wireless Sales Manager

WIRELESS ADVOCATES
10.2016 - 12.2022

Store Manager

Champs Sports
11.2010 - 09.2016

Associate of Arts - Criminal Justice

Allan Hancock College

High School Diploma - General Education

Santa Maria High School

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BRITTONI DEWITT