Brittony Scales
Slidell,LA
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
Work History
Department Supervisor
Kohls Department Store
Slidell, LA
07.2017 - Current
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 30+ employees, delegated tasks and held each employee accountable for completing assignments.
- Handled cash register, returns and refunds.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Consultant
David's Bridal
Metairie, LA
08.2016 - 06.2017
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Store Manager
Rent A Center Warehouse & Retail Store
Chalmette, LA
07.2008 - 04.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Supervisor
Piccadilly Cafeteria
Gretna, LA
03.2006 - 07.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
No Degree - Business Administration And Management
ITT Technical Institute
St. Rose, LaHigh School Diploma -
John Ehret High School
Marrero, LA05.2005
Skills
- Health and Safety Procedures
- Microsoft Office
- Customer Service Management
- Inventory Management
- Retail Operations
- Delegation and Supervision
Timeline
Department Supervisor
Kohls Department Store
07.2017 - Current
Sales Consultant
David's Bridal
08.2016 - 06.2017
Store Manager
Rent A Center Warehouse & Retail Store
07.2008 - 04.2016
Supervisor
Piccadilly Cafeteria
03.2006 - 07.2008
No Degree - Business Administration And Management
ITT Technical Institute
High School Diploma -
John Ehret High School