Jason Wagner
Overland Park,KS
Summary
Determined Department Supervisor with 8 years of experience in managing team of 12 employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service.
Overview
24
24
years of professional experience
Work History
Department Supervisor
Home Depot
Olathe, KS
01.2014 - Current
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 7-10 employees, delegated tasks and held each employee accountable for completing assignments.
- Handled cash register, returns and refunds.
Inside Sales Representative
Werner Electric
Menomonee Falls, WI
03.2008 - 11.2012
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Inside Sales Representative
Revere Electric / Holt Electric
Hartland, WI
04.2002 - 03.2008
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Tool Crib Manager
Van Meter Industrial
Davenport, IA
04.1997 - 04.2002
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Received incoming shipments of tools and equipment from trucks.
- Facilitated preventive maintenance on equipment in line with company standards.
- Unpacked, inspected and stored new tools according to crib plans.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Education
Bachelor of Arts - Business Administration
Saint Ambrose University
Davenport, IA12.1994
Skills
- Sales Reporting
- Cost Planning
- Health and Safety Procedures
- Employee Coaching and Motivation
- Customer Service
Timeline
Department Supervisor
Home Depot
01.2014 - Current
Inside Sales Representative
Werner Electric
03.2008 - 11.2012
Inside Sales Representative
Revere Electric / Holt Electric
04.2002 - 03.2008
Tool Crib Manager
Van Meter Industrial
04.1997 - 04.2002
Bachelor of Arts - Business Administration
Saint Ambrose University
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