Jonathan Leamon
Ponte Vedra Beach
Summary
Productive Department Supervisor with dedication toward exceeding company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills. Promoting positive and productive work environment. Collaboration with peers to achieve common goals. Providing SMART customer service. Metric driven - LTR, credit, leads and details, installs.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Department Supervisor
Lowes Home Improvment
Jacksonville
01.2023 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Conducted regular safety inspections to maintain a safe working environment.
- Collaborated with management to implement promotional displays and merchandising strategies.
- Monitored performance metrics to identify areas for operational improvement.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Facilitated communication between management, staff, and customers.
- Put together store's large displays.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Established goals for each team member and monitored progress towards those objectives.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Investigated potential problems or discrepancies reported by team members.
- Managed inventory levels of supplies required for daily operations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Analyzed data to identify areas of improvement within the department.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Balanced workloads to meet targets without overtaxing employees.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Painter
Magnum Painting
Jacksonville
05.2018 - 12.2022
- Prepared surfaces by sanding, scraping, and cleaning before painting.
- Applied primer and paint using brushes, rollers, and spray equipment.
- Ensured compliance with safety standards while handling hazardous materials.
- Collaborated with team members to complete projects on schedule.
- Maintained tools and equipment in good working condition for optimal performance.
- Assisted in training new painters on techniques and safety practices.
- Inspected completed work for quality and adherence to project standards.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
- Used ladders and scaffolds to reach high walls and ceilings.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Cleaned and smoothed surfaces prior to painting.
- Wore protective clothing such as masks, respirators and gloves.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Applied primers and sealers to prepare new surfaces for painting.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Sanded woodwork prior to staining or painting.
- Assessed work areas to determine safety measures required before beginning the job.
- Consulted with clients regarding colors and finishes.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Protected furniture from dust generated during the preparation of walls.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Spread undercoats and finish materials using rollers and spray equipment.
- Identified surface to be covered and characteristics of finish to properly select roller, power sprayer and right size brush.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Followed the manufacturer's instructions when mixing chemicals for special applications.
- Provided expert advice on the best products to use for various jobs.
- Documented progress and provided estimated completion time for clients.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Removed old finishes by stripping, sanding or using water or abrasive blasting.
- Applied primers or sealers to prepare bare wood or metal for finish coats.
- Removed pictures, door knobs or electric switch covers prior to painting.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Selected and purchased tools or finishes for surfaces to be covered.
Department Head
The Home Depot Inc
Chattanooga
01.2011 - 01.2018
- Managed departmental operations and staff performance at a leading home improvement retailer.
- Developed training programs to enhance team skills and product knowledge.
- Oversaw inventory management to ensure optimal stock levels and product availability.
- Implemented safety protocols to maintain a secure work environment for all employees.
- Analyzed sales data to identify trends and inform strategic decision-making initiatives.
- Facilitated regular team meetings to discuss goals, challenges, and best practices.
- Collaborated with senior management on long-term strategic planning initiatives.
- Coordinated with other departments to ensure successful completion of projects.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Developed and implemented departmental goals, objectives, policies and procedures.
- Provided leadership during times of crisis or change in order to maintain productivity levels.
- Created culture of empowerment and innovation for employees to promote engagement.
- Organized regular meetings with staff to discuss progress and address issues.
- Hired, trained and coached employees to deliver world-class customer service.
- Trained employees on proper and safe use of equipment and tools.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Followed safety protocols and company processes and procedures.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Performed opening and closing duties as part of management team and handled cash management.
- Utilized excellent math skills to maintain accurate inventory levels.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Developed and implemented strategic departmental plans to achieve company targets.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Education
Soddy Daisy High School
Soddy, TNSome College (No Degree) -
University of Tennessee At Chattanooga
Chattanooga, TNSkills
- Staff supervision
- Inventory management
- Performance evaluation
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Strategic planning
- Time management
- Project coordination
- Leadership
- Reasoning
- Employee engagement
- Workplace safety
- Customer relations
- Sales growth
- Process and procedure development
- Stock management
- Interactive communication skills
- Sales strategies
- Problem-solving
- Recovery management
- Leadership skills
- Problem resolution
- Decision-making
- Team building
- Product restocking
- Customer engagement
- Retail management
- Task delegation
- Training and mentoring
- Performance management
- Relationship building and management
- Verbal and written communication
- Personnel training and development
- Regulatory standards
- Sales reporting
References
References available upon request.
Timeline
Department Supervisor
Lowes Home Improvment
01.2023 - Current
Painter
Magnum Painting
05.2018 - 12.2022
Department Head
The Home Depot Inc
01.2011 - 01.2018
Soddy Daisy High School
Some College (No Degree) -
University of Tennessee At Chattanooga