Shantel Stacey Cook
Shreveport,La
Summary
I am a friendly, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. I want to obtain a professional position that will allow me to be a team player in success. I am a fast learner, and am always up to a challenge whatever the situation. I get along well with others; I also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening, and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
Shreveport, La
09.2023 - Current
- Customer Service, Service Desk, Garden Center, Plumbing, Electrical, Hardware, Cashier, Inventory Team, Infocus Team, Recovery Team, Hazmat certified, Forklift, Order Picker
Bartender
Rack 2 Rack
Bossier City, La
01.2016 - 07.2023
- Customer service, Cash Handling, Server
Customer Experience Associate
Lowes Home Improvement
Bossier City, La
04.2017 - 03.2021
- Customer Service, Garden Center, Hardware, Inventory Team, Night Recovery Team
Claims/ OS&D/Customer Service
Old Dominion Freight Line
Shreveport, La
09.2014 - 01.2016
- Claims, Billing, Customer Service, Appointment Setting
Student- Basic Study/ EMT
Bossier Parish Community College
Bossier City, La
05.2010 - 12.2014
Field Supervisor/ Office Administrator
Allegiances Security Group
Bossier City, La
05.2012 - 04.2013
- Supervision. Training. Payroll. Scheduling
Cashier
Elsie’s Truckstop
Shreveport, La
03.2011 - 05.2012
- Handling and Control
- Stocking
- Inventory
- Training
Preschool Teacher
Noah’s Ark Child Care and Preschool
Greenwood, LA
10.2009 - 03.2011
- Care of 2 year olds
- Education
- Daily logs and paper work
- Communication with parent
Photographer & Sales Manager
CPI/ Sears Portrait Studio
Bossier City, La
02.2007 - 10.2009
- Customer Service
- Photography
- Sales
- Customer Entry
- Cash Handling/ Control
- Meet daily & weekly sales goals
- Inventory
- Associate Training
- Associate Scheduling
Lead Customer Service Representative
Circle K
Shreveport, La
07.2004 - 02.2007
- Customer Service
- Train Associates
- Associate Scheduling
- Cash Handling/ Control
- Stocking
- Inventory
- Data Entry
District Manager/ Photographer
PCA International/ Wal-Mart Portrait Studio
Jackson, MS
04.2000 - 07.2004
- Customer Service
- Training Associates
- Associate Scheduling
- Cash Handling/ Control
- Inventory
- Meeting Daily, Weekly, & Monthly Sales Goals
- Managing Associates
Correctional Officer
Louisiana State Penn
Angola, La
03.1998 - 07.2000
- Supervision and Order of Inmates
- Daily logs & Paperwork
- Follow Direct Orders
Education
High School Diploma -
Nation High School
Charlotte, NC05-2010
Certified Early Childhood Development - Early Childhood Care and Education
NSU
Shreveport, La07-2010
Paramedic - Associates in Science & Allied Health, Major in Paramedic
Bossier Parish Community College
Bossier City, La01-2014
Skills
- Professional CPR & First Aid Certified
- Trained in Microsoft Office/ Excel
- Point of Sale
- Workplace safety
- Motivational skills
- Employee coaching
- Relationship building
- Store operations
- Inventory and stocking
- Computer proficiency
- Delegation and supervision
- Staff coaching and training
- Handling complaints
- Leadership development
- Problem anticipation and resolution
- Sales floor organization
- Work area inspection
- Time management abilities
- Written communication
- Sales reporting
- Customer service
Certification
Forklift
Order Picker
Reach Truck
CPR and First Aid
Timeline
Department Supervisor
Home Depot
09.2023 - Current
Customer Experience Associate
Lowes Home Improvement
04.2017 - 03.2021
Bartender
Rack 2 Rack
01.2016 - 07.2023
Claims/ OS&D/Customer Service
Old Dominion Freight Line
09.2014 - 01.2016
Field Supervisor/ Office Administrator
Allegiances Security Group
05.2012 - 04.2013
Cashier
Elsie’s Truckstop
03.2011 - 05.2012
Student- Basic Study/ EMT
Bossier Parish Community College
05.2010 - 12.2014
Preschool Teacher
Noah’s Ark Child Care and Preschool
10.2009 - 03.2011
Photographer & Sales Manager
CPI/ Sears Portrait Studio
02.2007 - 10.2009
Lead Customer Service Representative
Circle K
07.2004 - 02.2007
District Manager/ Photographer
PCA International/ Wal-Mart Portrait Studio
04.2000 - 07.2004
Correctional Officer
Louisiana State Penn
03.1998 - 07.2000
Certified Early Childhood Development - Early Childhood Care and Education
NSU
Paramedic - Associates in Science & Allied Health, Major in Paramedic
Bossier Parish Community College
High School Diploma -
Nation High School