Joseph Jablonka
Springfield,NJ
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
Garwood, New Jersey
01.2023 - Current
- Drive customer service by being an example to associates, driving G.E.T. behaviors, and offering in-the-moment coaching to help them understand why G.E.T. is important.
- Ensure shelf availability by keeping accurate on-hand counts and ordering products to ensure job lot quantities are available.
- Drive leads and measures by ensuring a whole-store mentality when it comes to leads and measures; for example, organizing a lead event on the weekends.
- Drive Pro authentication and Pro sign-ups to help grow Pro, and bring more profit into the building.
- Drive paint save rate to ensure a better customer experience by saving paint colors for associates
- Hold associates accountable to drive a successful business.
- Handle difficult customer situations to help drive customer satisfaction and repeat business.
- Lead as a leader in the building with a whole-store mentality to not only help drive excellent customer service, but also improve employee morale.
- Walk the sidekick once completed by associates to ensure it was done correctly.
Sales Associate
The Home Depot Inc
Garwood, New Jersey
03.2022 - 01.2023
- Assisted customers in locating products and providing product knowledge.
- Drive customer service by driving G.E.T. behaviors.
- Unlock the locked-up merchandise and walk it up to the register for the customer.
- Ensure on-shelf availability by packing newly received freight and packing down freight from pallets and the overhead, making sure shelves are fully stocked.
- Assist customers by cutting keys, programming chip keys, and cutting chains.
- Ensure correctness on hands by changing counts and completing the smart list daily.
Lot Attendant
The Home Depot Inc
Garwood, New Jersey
09.2020 - 03.2022
- Ensure the inside cart corral is full of carts to help provide a better customer experience.
- Welcome every customer to the store by greeting, engaging, and, in the end, thanking them for shopping with us.
- Help customers load their vehicles with large or heavy items.
- Ensure the parking lot is free from abandoned carts and trash.
- Change trash bags throughout the store when the store is closing for the night.
- Assist customers with propane tank exchanges.
- Assist the customers by cutting Christmas trees and securing them to the customers' vehicles.
- The front apron of the parking lot is being cleaned by blowing away leaves. leaves.
Education
Associate of Arts - History
Union County College
Cranford, NJ06-2020
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Cashier Certified
- Lift equipment Certified
- HMA Certified
- Multi-Tasker
- Able to cut blinds
- Able to mix paint
- Able to cut keys
- Able to delegate tasks to associates
Accomplishments
- Helped lead inventory in Garwood Home Depot for 2 years.
- I am part of the district inventory team assisting stores on inventory day to help mitigate shrink.
- I was a part of the Voice of the Associate committee to ensure problems of the associates were heard and addressed by management
- I was part of the Fund Fund for 3 years to help raise funds throughout the store to have successful celebrations in the store.
- My specialty departments help the Garwood Home Depot lead the district in measure comp in the first fiscal half of 2025.
- I have been awarded the Regional Vice President recognition award.
- I have received 35 homer awards.
Timeline
Department Supervisor
The Home Depot Inc
01.2023 - Current
Sales Associate
The Home Depot Inc
03.2022 - 01.2023
Lot Attendant
The Home Depot Inc
09.2020 - 03.2022
Associate of Arts - History
Union County College