Brittani Tymchyshyn
Bedminster
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at IQOR. Excelled in active listening and critical thinking, leading to a significant increase in repeat business. Mentored new hires, showcasing leadership and contributing to team success. Achieved top performance metrics, demonstrating exceptional call center operations proficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
IQOR
06.2018 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Customer Service Representative
Shared Services Center
05.2015 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
GED - General Studies
Lehigh University
Bethlehem, PA03.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Documentation
- Staff training
- De-escalation techniques
Timeline
Customer Service Representative
IQOR
06.2018 - 02.2024
Customer Service Representative
Shared Services Center
05.2015 - 09.2018
GED - General Studies
Lehigh University
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