Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Jackson

Dallas,TX

Summary

Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.

Overview

14
14
years of professional experience

Work History

Benefits Administrator

Iqor
Richardson, TX
08.2021 - Current
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Reviewed benefits paperwork for accuracy and completeness.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Played active part in annual negotiations with providers.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.

Customer Service Representative

Sitel
Nashville, TN
06.2021 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Housekeeper

Victor Lyles
Palestine, TX
10.2018 - 05.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Waitress

Cheddar's Scratch Kitchen
Tyler, TX
02.2018 - 05.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Prepared specialty desserts for customers for special occasions.
  • Greeted new customers, discussed specials and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Warehouse Worker

Instaff
Carrolton, TX
03.2016 - 03.2016
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

POS Office Worker

Minyard's
Dallas, TX
01.2011 - 02.2011
  • Delivered clerical support by handling range of routine and special requirements.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.

Education

Certification - Medical Billing And Coding

Texas Advancement Center
Dallas, TX
10.2021

G.E.D -

Tarrant County Workforce
Fort Worth, TX

Skills

  • Written and oral communication
  • Relationship building
  • Benefits explanation
  • Enrollment procedures
  • Reading comprehension
  • MS Office
  • Documentation and reporting

Timeline

Benefits Administrator

Iqor
08.2021 - Current

Customer Service Representative

Sitel
06.2021 - 07.2021

Housekeeper

Victor Lyles
10.2018 - 05.2020

Waitress

Cheddar's Scratch Kitchen
02.2018 - 05.2018

Warehouse Worker

Instaff
03.2016 - 03.2016

POS Office Worker

Minyard's
01.2011 - 02.2011

Certification - Medical Billing And Coding

Texas Advancement Center

G.E.D -

Tarrant County Workforce

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Christina Jackson