Britus Jean Baptiste

• Maintained a professional appearance by adhering to dress code standards.
• Acknowledged and greeted residents and visitors entering or leaving the building, promoting a pleasant environment.
• Delivered exceptional customer service using active engagement, effective listening, and well-developed interpersonal skills.
• Updated the security log book to maintain most relevant visitor information.
• Confirmed visitor identification before granting entry into the building.
• Surveyed multiple CCTV feeds, maintaining high levels of alertness throughout shifts to closely monitor important areas on the grounds.
• Managed and directed incoming calls to appropriate residents ensuring that all requests or complaints were handled efficiently.
• Ensured compliance with safety regulations within the workplace by following established guidelines.

• Built rapport with new and returning customers to promote the company's vision and values.

• Memorized recipes for over 50 menu items and prepared an average of over 50 meals per shift.

• Followed OSHA compliance to maintain sanitation, health, and safety standards.

• Adhered to safety regulations while operating machinery and working on the production line.

• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

• Resolved customer complaints in a professional manner.

• Prepared quality products while maintaining portion control and presentation within service goal times.

• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

• Provided exceptional customer service resulting in being awarded employee of the month multiple times.
• Maintained cleanliness through proper sanitation and washing of all dishes and equipment in accordance with kitchen safety and restaurant protocol.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
• Set up work stations prior to opening to minimize prep time.
• Grilled and deep fried various foods from meats to potatoes.
• Prepared meals according to recipes and adjusted seasonings of dishes during cooking process in order to enhance flavors.
• Wrapped, dated, and labeled food items in storage for safety and freshness.