Briuna Hampton
Decatur
Summary
As a Customer Service Professional with a proven track record at Transworld Systems Inc., enhancing customer satisfaction and resolving complex issues. Skilled in CRM software and active listening, I excel in critical thinking and multitasking. Demonstrated success in improving product quality and driving revenue growth through effective communication and strategic upselling.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Care Representative
Target
09.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing and resolving B2B client inquiries and concerns.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Trained staff on operating procedures and company services.
Quality Assurance Specialist
Jack Daniels Cooperage
08.2019 - 09.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Education
High School Diploma -
Austin High School
Decatur, AL05-2013
Skills
- Active listening
- Critical thinking
- Payment processing
- Call center experience
- Claims processing
- Data entry proficiency
- Inbound and outbound calls
- Tech support
- CRM software
- Multitasking and organization
- Verbal and written communication
- Phone and email etiquette
Timeline
Customer Service Representative
Transworld Systems Inc.
12.2023 - Current
Customer Care Representative
Target
09.2021 - 11.2023
Quality Assurance Specialist
Jack Daniels Cooperage
08.2019 - 09.2021
High School Diploma -
Austin High School
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