Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Lam

Sparks,NV

Summary

Proven multitasker and communicator, excelled at Peppermill Casino, Resort & Spa by enhancing service quality and guest satisfaction. Leveraged data entry skills and a positive attitude to streamline operations, achieving commendable customer recommendations. Specialized in allergy-safe dining options, demonstrating exceptional research abilities and a commitment to excellence. Focused and reliable Restaurant Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Restaurant Waiter

Peppermill Casino, Resort & Spa
09.2012 - 09.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Associate of Science - Computer Science

Truckee Meadows Community College
Reno, NV
05.2014

High School Diploma -

Edward C Reed High School
Sparks, NV
06.2011

Skills

  • Service Quality
  • Paperwork Processing
  • Data Entry
  • Positive Attitude
  • Multitasking Abilities
  • Research

Timeline

Restaurant Waiter

Peppermill Casino, Resort & Spa
09.2012 - 09.2024

Associate of Science - Computer Science

Truckee Meadows Community College

High School Diploma -

Edward C Reed High School
Brian Lam