KEYONNA PARSON
Atlanta,GA
Summary
Enthusiastic concierge with over 3years of experience in front desk concierge services and other guest service roles for residential buildings, event centres, senior living etc. Proven track record of delivering excellent customer services and exceeding expectations backed by high self-motivated, dedicated and strive for excellence. Skilled in multitasking, implementing efficient processes and utilizing software systems. Dependable with Strong work ethics and high level of performance, strong organizational skills and attention to details while offering a efficient and friendly service.
Overview
6
6
years of professional experience
Work History
Service Concierge
Elite Concierges
Atlanta, United States
02.2024 - 08.2025
- Maintaining the sign in/out log for the issuance of community keys, resident spare keys (key track), gate passes for property staff, cleaners, maintainers personnel's just to name a few.
- Placing courtesy telephone calls to inform residents about package/food deliveries and guest arrivals to obtain resident approvals for access to be granted.
- Collaborating with housekeeping, maintenance and security department to coordinate resident and guest request, ensuring timely service and seamless experience.
- Acting like a liaison between residents, potential residents and guest with the leasing office and property management.
- Writing detailed incident reports to inform management of any events or occurrences that threatens or poses a security risk to the property and its occupants.
- Making use of property management software's like YardiOne, excell and Entrata to manage resident database, register and track packages and reserve amenities for resident.
- Monitoring of surveillance cameras to report any security concerns and occurrences that goes against the buildings guidelines to security and management.
- Addressed resident enquiries with timely and professional responses via phone, email and in-person interactions and putting in proper requests to addresses their concerns.
- Placing maintenance orders on behave of residents and following them up with the maintenance team to ensure all resident maintenance issues are addressed on time.
Lead Concierge
Phoenix Senior Living
Houston, United States
01.2020 - 01.2024
- Welcoming residents and guest as they make their way into the building to create an overall positive environment and first impression.
- Taking loading dock and elevator reservations for resident large package deliveries, move-in and move-outs and making sure the elevators are ready at the scheduled time.
- Restocking free refreshments provided by the properties like the coffee machines, gym refrigerators and treats for resident pets.
- Maintaining an extensive network of local service providers like dry cleaners, chauffeur services, pet sitters and walkers, cleaners, personal trainers and handymen to be able to provide recommendations to residents if any of these services are needed.
- Served as property ambassador and a primary point of contact while channeling enquiries and concerns to the appropriate departments.
- Assisting the leasing office to take phone calls on apartment enquiries by prospects future residents, scheduling their tour appointments, assisting them in filing up their applications and scheduling move-ins.
- Manage package center by keeping track of packages, dry cleaning and mails by entering them into the property log and making sure they're accounted for.
- Responding to all customers inquiries thoroughly and professionally by answering questions with up-to-date knowledge of property guidelines.
Education
High School Diploma -
Warren Central High School
Vicksburg06.2019
Skills
- Knowledge of Leasings
- Telephone Skills
- Remote Monitoring
- Time Management
- Active Listening Skills
- Customer Service
- Yardi and Luxer one
- Microsoft Word
- Concierge Services Operations
- Medical Emergencies
- Microsoft Excel
- Ability to Multitask
- Attention to Detail
- Coordination Skills
- Friendliness
- Hard Work and Dedication
- Interpersonal Skills
- Passionate
- Punctuality
Languages
English
Websites
Timeline
Service Concierge
Elite Concierges
02.2024 - 08.2025
Lead Concierge
Phoenix Senior Living
01.2020 - 01.2024
High School Diploma -
Warren Central High School
Similar Profiles
ELVIS NDIKUMELVIS NDIKUM
Service Concierge at Elite ConciergesService Concierge at Elite Concierges
Eef SparlaEef Sparla
Board Member and International Delegate at Union Internationale des Concierges d'Hôtels (Les Clefs d'Or)Board Member and International Delegate at Union Internationale des Concierges d'Hôtels (Les Clefs d'Or)
Nicole clarkNicole clark
Owner at La Bella Palms Home Staging and ConciergesOwner at La Bella Palms Home Staging and Concierges
Monet SaundersMonet Saunders
District Manager of Inside Sales at Republic National Distributing CompanyDistrict Manager of Inside Sales at Republic National Distributing Company
Samantha BostonSamantha Boston
Agricultural Commodity Consultant at Self Employed WebAgricultural Commodity Consultant at Self Employed Web