Rudolf Jingwa
Atlanta,GA
Summary
Enthusiastic concierge with over 4 years of experience in front desk concierge services and other guest service roles for residential buildings, event centres, senior living etc. Proven track record of delivering excellent customer service and exceeding expectations backed by high self-motivated, dedicated, and striving for excellence. Skilled in multitasking, implementing efficient processes and utilizing software systems. Dependable with Strong work ethics and high level of performance, strong organizational skills and attention to details while offering an efficient and friendly service.
Overview
4
4
years of professional experience
Work History
Service Concierge
Stratton Amenities
Atlanta, United States
02.2024 - Current
- Placing courtesy telephone calls to inform residents about package/food deliveries and guest arrivals to obtain resident approvals for access granted.
- Addressed resident enquiries with timely, professional responses via phone, email, and in-person, facilitating resolution of concerns and enhancing resident satisfaction.
- Collaborating with housekeeping, maintenance and security department to coordinate resident and guest requests, ensuring timely service and seamless experience.
- Acting as a liaison between residents, potential residents and guest with the leasing office and property management.
- Making use of property management softwares like Yardi One, excel and Entrata to manage resident database, register and track packages and reserve amenities for resident.
- Maintained sign in/out log for community keys, resident spare keys, and gate passes for staff, cleaners, and maintenance personnel to ensure secure access management.
- Placed maintenance orders for residents and coordinated with the maintenance team to resolve issues promptly.
- Monitoring of surveillance cameras to report any security concerns and occurrences that go against the buildings guidelines to security and management.
- Wrote detailed incident reports to inform management of security threats or risks to property and occupants, contributing to a safer community environment.
Lead Concierge
Phoenix Senior Living
Houston, United States
12.2022 - 01.2024
- Welcoming residents and guest as they make their way into the building to create an overall positive environment and first impression.
- Taking loading dock and elevator reservations for resident large package deliveries, move-in and move-outs and making sure the elevators are ready at the scheduled time.
- Oversaw package center operations by tracking incoming packages and ensuring proper logging for all deliveries. by keeping track of packages, dry cleaning and mails by entering them into the property log and making sure they're accounted for.
- Restocked refreshments, including coffee machines, gym refrigerators, and pet treats, to enhance resident experience.
- Maintained network of local service providers, including dry cleaners and pet sitters, to offer personalized recommendations to residents.
- Served as property ambassador and a primary point of contact while channeling inquiries and concerns to the appropriate departments.
- Assisted leasing office with incoming phone calls on apartment inquiries, scheduled tours and move-ins, and facilitated application processes for prospective residents.
- Responding to all customers inquiries thoroughly and professionally by answering questions with up-to-date knowledge of property guidelines.
Education
High School Diploma -
Western High School
Baltimore, MD03-2017
Skills
- Knowledge of Leasings
- Telephone Skills
- Remote Monitoring
- Time Management
- Active Listening Skills
- Customer Service
- Yardi and Luxer one
- Microsoft Word
- Concierge Services Operations
- Medical Emergencies
- Microsoft Excel
- Ability to Multitask
- Attention to Detail
- Coordination Skills
- Friendliness
- Hard Work and Dedication
- Interpersonal Skills
- Passionate
- Punctuality
Timeline
Service Concierge
Stratton Amenities
02.2024 - Current
Lead Concierge
Phoenix Senior Living
12.2022 - 01.2024
High School Diploma -
Western High School