Briyana Ader
Fort Liberty,North Carolina
Summary
Qualified candidate seeking to leverage experience in customer support and team operations. Proven record of effectively managing client relationships and ensuring smooth workflow within team. Demonstrated strengths in communication and problem-solving to enhance team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Agent Team Member
State Farm Insurance
01.2020 - 12.2020
- Utilized company CRM software effectively, keeping track of leads, conversions, and follow-up activities for better organization and time management.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed strong relationships with clients, resulting in repeat business and client referrals.
- Maintained accurate records of all client interactions, ensuring seamless continuity of service during employee transitions or absences.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Customer Relations Manager
Cross Creek Subaru
01.2018 - 12.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales deposits, records of client interactions, client notes, and other information.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Optimized CRM software usage for better tracking of interactions between customers and company representatives.
- Managed department call volume of 100 calls per day
Server
Harry's Diner
01.2017 - 12.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Beauty Advisor
Ulta Beauty
01.2017 - 12.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Managed efficient cash register operations.
Server
Harry's Prohibition Bistro
01.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Cosmetology License -
State of North Carolina
North Carolina10-2022
Cosmetology
Paul Mitchell The School Fayetteville
01.2022
North Carolina Property Insurance License -
State of North Carolina
01.2020
North Carolina Casualty Insurance License -
State of North Carolina
01.2020
University of Wisconsin- Sheboygan County
01.2017
Skills
- Customer service professionalism
- Product knowledge
- Payment processing
- Problem solving
- ECRM knowledge- computer literacy
- Client relationship building
- Communication
- Time management
- Customer Experience
- Meeting objectives
Certification
- Waxology Certificate Holder
Timeline
Agent Team Member
State Farm Insurance
01.2020 - 12.2020
Customer Relations Manager
Cross Creek Subaru
01.2018 - 12.2019
Server
Harry's Diner
01.2017 - 12.2018
Beauty Advisor
Ulta Beauty
01.2017 - 12.2018
Server
Harry's Prohibition Bistro
01.2016 - 12.2018
University of Wisconsin- Sheboygan County
- Waxology Certificate Holder
Cosmetology License -
State of North Carolina
Cosmetology
Paul Mitchell The School Fayetteville
North Carolina Property Insurance License -
State of North Carolina
North Carolina Casualty Insurance License -
State of North Carolina
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