Briyana Sarria
Grow Global (AT&T; Authorized Third-Party Marketing)
Miami Lakes,FL
Summary
Organized and detail-oriented professional with experience in office support, customer service, and fast-paced hospitality environments. Skilled in communication, multitasking, problem-solving, and maintaining efficient daily operations while providing exceptional service. Known for creating positive guest experiences, building strong relationships, and supporting team success through reliability and attention to detail. Eager to bring strong organizational skills, a professional attitude, and a commitment to customer satisfaction to a new opportunity.
1
Certification
2
years of professional experience
Work History
Sales Representative
3 Months- Promoted and sold AT&T; products and services to customers
- Explained product features, pricing, and promotions clearly
- Assisted customers with account setup and service questions
- Built strong communication and sales skills in a fast-paced environment
- Worked with team members to meet daily sales goals and customer satisfaction standards
- Utilized CRM software to manage client interactions and track sales progress.
- Developed product knowledge to effectively communicate features and benefits to customers.
Sales Associate
7 Months- Assisted customers with purchases and product questions
- Handled cash register and card transactions accurately
- Maintained organized displays and stock areas
- Provided friendly and professional customer service
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
Host / Server Assistant
1 Year- Greeted and seated guests while providing a welcoming first impression and excellent customer service.
- Managed reservations, waitlists, and seating arrangements to optimize dining room flow and reduce wait times.
- Answered phone calls, handled reservations, took to-go orders, and provided accurate information about menus, hours, and wait times.
- Supported servers, food runners, and bussers during high-volume shifts to ensure smooth front-of-house operations.
- Communicated guest requests, dietary restrictions, and special accommodations with kitchen staff to ensure accurate service.
- Maintained a clean, organized host stand and dining area while completing opening, closing, and side work duties.
- Resolved guest concerns professionally and efficiently to enhance overall satisfaction.
- Assisted with training new hosts on customer service standards, restaurant policies, and front-of-house procedures.
- Managed large parties, peak-hour seating demands, and unexpected situations while maintaining composure and efficiency.
- Collaborated with management and team members to improve service quality and create a positive guest experience.
Education
Associate of Arts
In college with an interest in marketing, communication, and business-related skills.
Skills
Customer service
CRM software management
Sales reporting
Office software proficiency
Answering phones and greeting customers professionally
Lead generation
Collaborative selling
Client consultation
Client relationship building
Client management
Customer service
Sales expertise
Customer relations
Customer relationship building
Interpersonal communication skills
Guest service
Certification
Culinary certification
Additional Information
- Reliable and punctual
- Fast learner and eager to improve skills
- Comfortable working independently or with a team
Timeline
Sales Representative
Grow Global (AT&T; Authorized Third-Party Marketing)
01.2026 - 04.2026
Sales Associate
Fan Outfitters
01.2025 - 08.2025
Host / Server Assistant
IHOP
01.2024 - 01.2025
Miami Dade College
Associate of Arts