Briyona Matheny
Atlanta,GA
Summary
Skilled food service professional offering expertise in dedicated customer service, money handling, and upselling. Deep understanding of menus to provide expert recommendations for any desire. Strive to meet every guest's need, drive satisfaction, and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
HOBNOB Neighborhood Tavern
01.2024 - 11.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Operated TOAST POS terminals to input orders, split bills, and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Highland Tap Steakhouse
11.2022 - 01.2024
- Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices.
- Responsible for taking orders and making sure they were correct before bringing them to guests.
- Assisted with teamwork for co-workers, if needed.
- Build connection with guests while providing phenomenal service, making sure guests are happy and well taken care of.
- BEOs
Server
Row House/Harlem Tavern
06.2020 - 09.2022
- Presented menus to guests and answered questions about menu items, making recommendations upon request
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders in an informative and helpful fashion
- Maintained serving standards and followed all regulations while performing duties
- Maintained knowledge of menus, daily specials, liquor brands to all guests
Server/Bartender
Brooklyn Chop House
06.2016 - 03.2020
- Greeting customers and showing them to their table.
- Prepared drinks upon request in a quick manner.
- Ensures that all guests are well taken care of through the duration of their stay.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Answered questions about menu selection and made recommendations upon request.
Education
Master of Science -
Grand Canyon University
Phoenix, AZ05-2025
B.A - Psychology
CUNY Medgar Evers College
BROOKLYN, NY12.2019
Skills
- Guest Engagement
- Micros/Aloha/Toast POS Experience
- Service prioritization
- High-volume dining
- Multitasking
- Safe Food Handling
Timeline
Server
HOBNOB Neighborhood Tavern
01.2024 - 11.2024
Server
Highland Tap Steakhouse
11.2022 - 01.2024
Server
Row House/Harlem Tavern
06.2020 - 09.2022
Server/Bartender
Brooklyn Chop House
06.2016 - 03.2020
Master of Science -
Grand Canyon University
B.A - Psychology
CUNY Medgar Evers College
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