Briyonna Floyd
Macon,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Licensed Mortgage Loan Officer
Rocket Mortgage
Detroit, MI
07.2021 - Current
- Managed pipeline of multiple loans while maintaining strict adherence to deadlines and regulatory requirements.
- Provided exceptional customer service throughout entire loan origination process, earning repeat business from satisfied clients.
- Negotiated loan terms and conditions with customers to secure best deal.
Sales Manager
Verizon Authorized Retailer - Cellular Sales
Knoxville, TN
08.2017 - 06.2021
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Service Representative
Teleperformance USA
Albany, GA
12.2012 - 02.2013
- Adjust sales script to better targeting the needs of a specific individual
- Answer the phone using the proper company greeting
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Server
Logan's Roadhouse
Albany, GA
03.2012 - 02.2013
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Merchandise Associate
TJ Maxx, TJX Companies
Statesboro, GA
10.2010 - 06.2012
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Increased customer satisfaction by providing exceptional service and maintaining clean, organized sales floor.
- Verified products appeared at correct locations in proper quantities.
Receptionist
Houston County Board Of Education
Warner Robins, GA
08.2007 - 06.2008
- Responded to inquiries from callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Applied Science - General Studies
East Georgia State College
Swainsboro, GAAssociate of Arts - Cosmetology
Central Georgia Technical College
Macon, GA05.2026
High School Diploma -
Northside High School
Warner Robins, GA05.2008
Skills
- Licensed Mortgage Loan Originator
- Financial Analysis
- Client Account Management
- Data Entry
- Service Upselling
- Customer Service
Timeline
Licensed Mortgage Loan Officer
Rocket Mortgage
07.2021 - Current
Sales Manager
Verizon Authorized Retailer - Cellular Sales
08.2017 - 06.2021
Customer Service Representative
Teleperformance USA
12.2012 - 02.2013
Server
Logan's Roadhouse
03.2012 - 02.2013
Merchandise Associate
TJ Maxx, TJX Companies
10.2010 - 06.2012
Receptionist
Houston County Board Of Education
08.2007 - 06.2008
Associate of Applied Science - General Studies
East Georgia State College
Associate of Arts - Cosmetology
Central Georgia Technical College
High School Diploma -
Northside High School