Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briyonna Floyd

Macon,Georgia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Licensed Mortgage Loan Officer

Rocket Mortgage
07.2021 - Current
  • Managed pipeline of multiple loans while maintaining strict adherence to deadlines and regulatory requirements.
  • Provided exceptional customer service throughout entire loan origination process, earning repeat business from satisfied clients.
  • Negotiated loan terms and conditions with customers to secure best deal.

Sales Manager

Verizon Authorized Retailer - Cellular Sales
08.2017 - 06.2021
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Customer Service Representative

Teleperformance USA
12.2012 - 02.2013
  • Adjust sales script to better targeting the needs of a specific individual
  • Answer the phone using the proper company greeting
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Server

Logan's Roadhouse
03.2012 - 02.2013
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Merchandise Associate

TJ Maxx, TJX Companies
10.2010 - 06.2012
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Increased customer satisfaction by providing exceptional service and maintaining clean, organized sales floor.
  • Verified products appeared at correct locations in proper quantities.

Receptionist

Houston County Board Of Education
08.2007 - 06.2008
  • Responded to inquiries from callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered central telephone system and directed calls accordingly.

Education

Associate of Applied Science - General Studies

East Georgia State College
Swainsboro, GA

Associate of Arts - Cosmetology

Central Georgia Technical College
Macon, GA
05.2026

High School Diploma -

Northside High School
Warner Robins, GA
05.2008

Skills

  • Licensed Mortgage Loan Originator
  • Financial Analysis
  • Client Account Management
  • Data Entry
  • Service Upselling
  • Customer Service

Timeline

Licensed Mortgage Loan Officer

Rocket Mortgage
07.2021 - Current

Sales Manager

Verizon Authorized Retailer - Cellular Sales
08.2017 - 06.2021

Customer Service Representative

Teleperformance USA
12.2012 - 02.2013

Server

Logan's Roadhouse
03.2012 - 02.2013

Merchandise Associate

TJ Maxx, TJX Companies
10.2010 - 06.2012

Receptionist

Houston County Board Of Education
08.2007 - 06.2008

Associate of Applied Science - General Studies

East Georgia State College

Associate of Arts - Cosmetology

Central Georgia Technical College

High School Diploma -

Northside High School

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Briyonna Floyd