Briyonna Montgomery
O’Fallon,MO
Summary
Compassionate Youth Director with background in designing and implementing youth programs. Experience includes fostering youth development, coordinating community outreach, and organizing events to promote social awareness. Strengths include leadership, communication, conflict resolution skills, and the ability to build strong relationships with youth and their families. Significant impact made by creating safe environments for adolescents to thrive and learn.
Overview
11
11
years of professional experience
Work History
Youth Director, Small Groups Director, & Assimilation Director
Church on the Rock Worldwide Ministries
Saint Peters, USA
04.2023 - Current
- Deliver weekly teachings to 6-12 grade students that engage them on relevant topics, grounded in the teachings of the Holy Bible.
- Oversee creative arts, technology, graphics, and event coordination for all youth projects.
- Oversee all digital media communication, marketing, and social media.
- Ensure students (grades 6-12) participate in enriching programs that enhance their lives and relationships.
- Oversee onboarding and retention of new team members to ensure longevity in serving teams/ministries.
- Manage the small groups ministry, training 80+ leaders and handling course material and project management.
- Increased onboarding courses by 50% and successfully launched both online and in-person training programs.
Manager, Customer Service Operations
Lumeris Healthcare Solutions
Maryland Heights, USA
02.2023 - 07.2019
- Led onboarding and training, increasing agent tenure from 120 to 200+ days in one year.
- Managed 3 client teams (120+ direct reports), consistently meeting/exceeding SLAs and achieving 86% employee engagement.
- Implemented performance management programs, improving QA scores by 15% through enhanced monitoring.
- Achieved 0 ICAR and CAR in compliance audits for Sparrow and BayCare Health Systems.
- Developed new agent performance metrics, enhancing operational efficiency and compliance.
Store Manager
Claire’s Boutique
Saint Peters, USA
03.2015 - 07.2019
- Oversee daily store operations, ensuring efficient and effective management of staff and resources.
- Drive sales performance through strategic merchandising and promotional initiatives.
- Recruit, train, and develop team members to enhance customer service and operational efficiency.
- Analyze sales data and inventory levels to optimize product assortment and maximize profitability.
- Foster a positive shopping environment by maintaining store standards and ensuring compliance with company policies.
Education
Bachelor of Science - Communication and Mass Media
Southeastern University
Lakeland, FLSkills
- Managing large teams
- Leading cross-functional teams
- Driving process improvement
- Audit preparedness
- Developing high-performing teams
- Analyzing data
- Improving contractual SLAs
- Applying emotional intelligence
- Recruiting
- Hiring
- Projecting staffing needs
- Executing project management strategies
- Utilizing Microsoft Suite
- Retail operations management
- Merchandising
- Planogram implementation
- Conducting sales analysis
- Driving sales performance
- Engaging with clients
- Engaging with stakeholders
- Creating content
- Communication
- Digital media
- Ensuring compliance
- Effective communication
Timeline
Youth Director, Small Groups Director, & Assimilation Director
Church on the Rock Worldwide Ministries
04.2023 - Current
Manager, Customer Service Operations
Lumeris Healthcare Solutions
02.2023 - 07.2019
Store Manager
Claire’s Boutique
03.2015 - 07.2019
Bachelor of Science - Communication and Mass Media
Southeastern University