Brizeth Del Campo Hernandez

Established positive relationships with customers and staff through consistent communication and attentive customer service, enhancing overall satisfaction. Collaborated with colleagues on various projects, sharing knowledge and expertise while working together toward common objectives.

Maintained clean, organized, and safe work areas to promote efficiency and team safety. Greeted clients and guests, assisting with inquiries to deliver exceptional customer service. Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members. Provided feedback to management on front end operations and customer feedback.

Provided exceptional service to high volume of daily customers.

Managed multiple tables efficiently during high-volume service periods.

Greeted customers and provided tailored recommendations to enhance dining experience and boost sales.

Upsold menu items to increase customer satisfaction and restaurant revenue.

Operated POS terminals to input orders, split bills, and calculate totals.

Maintained cleanliness and organization of dining area and service stations.

Performed opening and closing duties such as setting up the dining area, restocking supplies.

Delivered exceptional customer service, enhancing guest satisfaction and overall dining experience.

Delivered outstanding customer service during shifts to enhance guest experience.

Managed multiple tables during high-volume service periods, ensuring smooth operations and timely service.

Coordinated with kitchen staff to ensure prompt food delivery, contributing to efficient service flow.

Maintained cleanliness and organization of dining area and service stations.

Greeted guests warmly and ensured a welcoming atmosphere at the luxury hotel.

Resolved guest concerns to enhance overall guest satisfaction during check-in/check-out. Trained new team members on customer service protocols to improve service delivery and team cohesion. Handled reservations using property management systems to ensure smooth guest experiences.

Managed daily room forecasts and segmented reservations by market criteria to optimize occupancy rates. Collaborated with sales team to secure new business opportunities through data collection. Prepared weekly reports on revenue and occupancy for management review, supporting strategic decision-making. Managed hotel reservations and ensured seamless guest experiences.

Welcomed guests and provided exceptional customer service at a luxury hotel. Managed check-in and check-out procedures efficiently for a smooth guest experience. Recommended personalized activities to guests, improving guest satisfaction and overall experience. Managed credit card authorizations to facilitate timely payments. and reconciled discrepancies, ensuring accurate billing and minimizing errors. Upsold premium rooms, directly increasing property revenue and enhancing guest options.

Coordinated room assignments and special requests with housekeeping staff promptly.

Activities in Operations:

Controlled all hotel departments including engineering & maintenance, housekeeping, risk (security), front desk, and B&F. Addressed all guests' needs.

Activities at Front Desk:

Processed check-ins and check-outs. Managed guest bills and resolved discrepancies. Prepared amenities and enrolled guests in the hotel’s loyalty program.

Activities at F&B Department:

Cook at kitchen. Organizing the buffet and setting up the tables properly. Serving the guests (server). Assembly of events (banquets). Post and verify restaurant charges on their room's accounts.

Activities at Front Desk:

Check-ins and check-outs. Organizing the guests information and bills. Helping them with any issue at their rooms.

Responsible at the Information Module and Passenger Attention providing support and information to passengers about their flights and helping them with anything needed.

Giving technical support for fixing cable issues and providing special information of costumer's bills.