Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work

Brizinia Sproulls

Natchez,Select State

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Flexible work hoursPaid time offTeam Building / Company Retreats

Summary

Dedicated customer service professional with proven skills in problem-solving and active listening. Known for enhancing customer satisfaction and streamlining communication processes.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Loss Prevention
Natchez, MS
03.2024 - Current
  • Assisted customers with inquiries, ensuring prompt and accurate information delivery.
  • Resolved complaints effectively, enhancing customer satisfaction and loyalty.
  • Maintained detailed records of customer interactions for quality assurance purposes.
  • Collaborated with team members to streamline communication processes within department.

Supervisor

Magnolia Bluff Casino
Natchez, MS
01.2018 - 03.2022
  • Supervised daily operations, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Implemented process improvements to enhance workflow efficiency and guest satisfaction.
  • Monitored performance metrics, identifying areas for training and development opportunities.

Manager

Ryan's Steakhouse
Natchez, MS
05.2004 - 08.2010
  • Led cross-functional teams to streamline processes and enhance operational efficiency.
  • Developed and implemented strategic initiatives that improved team performance and productivity.
  • Managed project timelines, ensuring alignment with organizational goals and stakeholder expectations.
  • Mentored junior staff, fostering professional development and enhancing team capabilities.

Quality Control Inspector

Allen Canning Company
Moorhead, MS
02.1993 - 06.2001
  • Conducted thorough inspections of canned products to ensure compliance with quality standards.
  • Implemented corrective actions for non-conforming items, improving overall product quality.
  • Trained new inspectors on quality control procedures and safety protocols.
  • Collaborated with production teams to identify areas for process improvement and efficiency gains.

Education

High School Diploma -

Gentry High School
Indianola, MS
05-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Loss Prevention
03.2024 - Current

Supervisor

Magnolia Bluff Casino
01.2018 - 03.2022

Manager

Ryan's Steakhouse
05.2004 - 08.2010

Quality Control Inspector

Allen Canning Company
02.1993 - 06.2001

High School Diploma -

Gentry High School
Brizinia Sproulls