BRIZZA BOOKER
Houston
Summary
Dynamic communications graduate with a passion for elevated customer experiences and brand-driven service. Experienced in leading by example, supporting team success, and creating a welcoming, high-energy retail environment. Recognized for strong interpersonal skills, attention to detail, and the ability to balance team leadership with delivering a premium, lifestyle-focused client experience.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Server & Bartender
Bazille at Nordstrom
2023.10 - Current
- Delivered top-tier service in a high-end dining environment.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with team members to improve customer satisfaction and efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Maintained cleanliness and organization of dining area and service stations.
Social Media Manager
Serendipity Social Co.
2023.11 - 2024.12
- Created engaging content and managed posting calendars across Instagram and TikTok.
- Developed and executed targeted social media strategies for client accounts.
- Analyzed performance metrics to optimize engagement and growth.
Retail Sales Associate
Nordstrom
2021.10 - 2023.01
- Assisted customers with personal styling and promoted fashion-forward merchandise.
- Maintained in-depth knowledge of product lines and seasonal trends.
- Contributed to merchandising and visual display efforts.
Social Media Marketing Manager
Hibachi Bros Food Truck
2021.07 - 2022.12
- Increased combined social media following by over 10,000 through trend-driven campaigns and strategic content planning.
- Created and managed engaging content across Instagram and TikTok to grow brand visibility.
- Promoted weekly specials, menu items, and local events to boost foot traffic and online engagement.
Server & Lead Server
Surfing Crab
2020.08 - 2021.12
- Trained and led new servers during high-volume shifts, ensuring smooth service flow and top guest satisfaction.
- Delivered exceptional customer service by managing multiple tables efficiently and resolving guest concerns with professionalism.
- Supported management with closing duties, cash handling, and maintaining brand standards of cleanliness and hospitality.
Public Affairs Intern
Chevron Phillips
2018.09 - 2018.12
- Provided administrative and communications support across internal Public Affairs initiatives.
- Partnered with Habitat for Humanity Baytown to co-develop community engagement strategies aimed at increasing local awareness and social media reach.
- Contributed to nonprofit visibility efforts through strategic planning, digital storytelling, and community-centered outreach.
Education
B.A. - Communications- Public Relations Minor -Marketing
The University of Texas at San Antonio
Texas 2019.08 - 2025.05
Skills
- Customer Service & Relationship Building
- Effective Communication
- Attention to Detail
- Adaptability in Fast-Paced Environments
- Public Relations
- Strategic Communication & Brand Development
- Social Media Strategy
- Content Creation & Copywriting
- Adobe Creative Suite
- Critical Thinking
Timeline
Social Media Manager
Serendipity Social Co.
2023.11 - 2024.12
Server & Bartender
Bazille at Nordstrom
2023.10 - Current
Retail Sales Associate
Nordstrom
2021.10 - 2023.01
Social Media Marketing Manager
Hibachi Bros Food Truck
2021.07 - 2022.12
Server & Lead Server
Surfing Crab
2020.08 - 2021.12
B.A. - Communications- Public Relations Minor -Marketing
The University of Texas at San Antonio
2019.08 - 2025.05
Public Affairs Intern
Chevron Phillips
2018.09 - 2018.12