Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Milira Gilbert

Whippany,NJ

Summary

Versatile and results-driven professional with expertise in bartending, customer service, administrative support, and education. Skilled in team leadership, event coordination, problem-solving, and relationship building. Dedicated to delivering exceptional service and contributing to organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender/Server

Reddz Grill & Bistro
10.2016 - Current
  • Provided exceptional service in a fast-paced, high-volume environment
  • Upsold premium products, increasing average sales per customer by 20%
  • Trained new staff on drink recipes and service protocols
  • Ensured strict adherence to health and safety standards
  • Created engaging drink specials to attract repeat customers

Lead Bartender

Southern Comfort Bar & Grill
02.2023 - 02.2025
  • Managed and motivated a team of 10 bartenders, ensuring smooth operations
  • Developed and launched a new cocktail menu, increasing sales by 49%
  • Conducted inventory audits and reduced waste by 15% through efficient stock control
  • Implemented customer feedback strategies to enhance guest satisfaction
  • Organized special events, increasing foot traffic by 30%

Administrative Assistant (Remote)

KOTC LLC
04.2023 - 10.2024
  • Managed high-volume customer inquiries, resolving complex issues efficiently
  • Coordinated schedules, meetings, and travel arrangements for senior staff
  • Processed insurance claims, ensuring accurate data entry and compliance
  • Improved filing systems, reducing retrieval time by 25%
  • Created detailed reports and presentations to support company operations

Leasing Agent

Garden Communities
05.2024 - 09.2024
  • Conducted property tours and processed leasing documents for potential tenants
  • Performed background and credit checks to ensure qualification compliance
  • Managed tenant relations, addressing concerns and resolving issues promptly
  • Increased lease signings by 15% through effective follow-up strategies
  • Monitored community facilities, ensuring safety and cleanliness

Customer Service Agent

United Airlines
11.2021 - 04.2023
  • Handled inquiries, reservations, and ticketing, ensuring excellent customer experiences
  • Resolved passenger concerns, enhancing customer satisfaction and retention
  • Coordinated check-ins, baggage handling, and boarding processes
  • Provided support to passengers with special needs, ensuring smooth travel
  • Trained new staff on service procedures and conflict resolution strategies

Paraprofessional/Teacher's Aide

Newark Public Schools
05.2013 - 10.2021
  • Supported teachers with lesson planning, classroom management, and student engagement
  • Provided one-on-one assistance to students, enhancing learning outcomes
  • Implemented positive behavior strategies, reducing incidents by 20%
  • Assisted in developing and organizing educational materials
  • Collaborated with faculty to create inclusive classroom environments

Education

High School Diploma -

Technology High School
Newark, NJ
01.2012

Skills

  • Cocktail Crafting & Menu Development
  • Team Leadership & Staff Training
  • Customer Service & Relationship Building
  • Administrative Support & Scheduling
  • Event Planning & Promotion
  • Microsoft Office
  • Yardi Software Proficiency
  • OneSite System Knowledge

Certification

  • Bartender License
  • Driver's License

Timeline

Leasing Agent

Garden Communities
05.2024 - 09.2024

Administrative Assistant (Remote)

KOTC LLC
04.2023 - 10.2024

Lead Bartender

Southern Comfort Bar & Grill
02.2023 - 02.2025

Customer Service Agent

United Airlines
11.2021 - 04.2023

Bartender/Server

Reddz Grill & Bistro
10.2016 - Current

Paraprofessional/Teacher's Aide

Newark Public Schools
05.2013 - 10.2021

High School Diploma -

Technology High School

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Milira Gilbert