Broachkel Darrisaw
Atlanta
Summary
Dynamic customer service professional with a proven track record at SP Plus Parking, adept at resolving conflicts and enhancing client loyalty. Skilled in appointment scheduling and insurance verification, I excel in high-pressure environments, ensuring seamless communication and efficient problem resolution, ultimately driving customer satisfaction and retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SP Plus Parking
Atlanta
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Managed high-stress situations, maintaining professionalism while resolving customer disputes and conflicts to foster a positive experience.
- Responded to customer inquiries regarding products, services, and company information, ensuring clear communication and satisfaction.
- Maintained accurate records of daily revenue, supporting financial integrity and operational efficiency.
Patient Care Coordinator
Elite Health Access DBA The Concierge Practice
Atlanta
06.2021 - Current
- Reduce wait times by effectively coordinating patient scheduling with medical staff availability.
- Enhanced patient satisfaction through efficient appointment scheduling and management of patient flow.
- Streamline communication between patients, provider and insurance companies for seamless healthcare experience.
- Provided customer service to patients, promptly addressing concerns and answering questions professionally.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Support Specialist
Cypress Creek Financial
Fort Lauderdale
06.2012 - 06.2024
- Improved customer satisfaction by swiftly resolving technical issues.
- Streamlined support procedures to reduce response times and enhance client retention.
- Collaborate with cross-functional teams to develop and implement effective support strategies.
- Enhanced user experience through comprehensive troubleshooting guidance for software and hardware systems.
- Spearhead implementation of new support tools that boosted productivity among team members.
- Handle escalated calls efficiently; finding satisfactory resolutions for both customers and company alike.
- Coordinated conference calls with financial institutions to discuss loan application approvals.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-1990
Skills
- Data entry
- Appointment Scheduling
- Insurance Verification
- Efficient and Effective
- Approachable and Friendly
- BAI Management Training Service
Certification
- BLS Training, 02/2024
- HIPAA, 04/2023
- Customer Essential, 02/2023
- Fair Lending Act, 02/2023
- OFAC: Addressing Risks and Red Flags, 02/2023
- EMR - Tebra/Kareo, 06/2021
Timeline
Customer Service Representative
SP Plus Parking
07.2024 - Current
Patient Care Coordinator
Elite Health Access DBA The Concierge Practice
06.2021 - Current
Support Specialist
Cypress Creek Financial
06.2012 - 06.2024
High School Diploma -
Coconut Creek High School