Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Broady Bowers

North Vernon,IN

Summary

Dynamic Operations Supervisor at Lowe's Distribution Center with a proven track record in workflow optimization and team training. Enhanced productivity through effective performance monitoring and staff supervision, leading to significant improvements in operational efficiency. Skilled in root-cause analysis and fostering strong team collaboration to achieve organizational goals.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Lowe's Distribution Center
08.2021 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.

Shipping Team Member

Lowe's Distribution Center
01.2021 - 08.2021
  • Successfully balanced various shipping priorities, effectively managing time and resources to ensure all deadlines were consistently met.
  • Provided exceptional customer service, addressing concerns promptly and professionally to resolve any issues related to shipments.
  • Adhered strictly to regulatory guidelines for domestic shipments, ensuring full compliance with customs requirements where applicable.
  • Assisted in warehouse organization, creating a more efficient workspace for the shipping team.
  • Ensured safe handling of products, properly packing fragile items to prevent damage during transit.
  • Demonstrated flexibility in role responsibilities, often taking on additional tasks as needed during peak periods or staff shortages.
  • Trained new hires on company shipping policies and procedures, ensuring a smooth transition into the team environment.
  • Operated equipment such as forklifts to move outgoing shipments to loading area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Route Service Technician

Terminix Pest Control
06.2018 - 01.2021
  • Assisted customers in selecting appropriate products for their specific applications, boosting sales and fostering long-term relationships.
  • Improved route efficiency with strategic planning and scheduling adjustments.
  • Balanced competing priorities effectively by maintaining rigorous time management skills, ensuring all tasks were completed on schedule and to a high standard.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Safely operated company vehicles in various weather conditions, ensuring timely service and minimizing accidents or delays.
  • Collaborated with sales team to identify potential leads and expand client base.
  • Communicated effectively with clients, providing exceptional customer service and building strong professional relationships.
  • Scheduled regular follow-up visits with clients to maintain optimal service performance and ensure continued satisfaction with the provided services.

Route Sales Representative

Schwan's Home Service
08.2016 - 06.2018
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Maximized sales through effective territory management and strategic route planning.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Expanded client base by consistently seeking out new opportunities for sales growth.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Handled customer payment either cash, card or check with 100% accuracy.

Inventory Processor

The Book Table
05.2015 - 08.2016
  • Trained new employees on inventory processes, fostering a knowledgeable workforce capable of meeting company goals efficiently.
  • Participated actively in continuous improvement initiatives aimed at refining internal procedures related to stock management.
  • Contributed significantly to an organized work environment by sustaining neatness within storage areas at all times.
  • Assisted in the development of standard operating procedures for inventory management, resulting in a more consistent approach across the company.
  • Performed data entry and completed proper paperwork.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.

Education

High School Diploma -

Jennings County High School
North Vernon, IN
06-2011

Skills

  • Operations management
  • Team Training
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Warehouse operations
  • Workflow optimization
  • Production
  • Root-cause analysis

Languages

Chuukese
Native or Bilingual

Timeline

Operations Supervisor

Lowe's Distribution Center
08.2021 - Current

Shipping Team Member

Lowe's Distribution Center
01.2021 - 08.2021

Route Service Technician

Terminix Pest Control
06.2018 - 01.2021

Route Sales Representative

Schwan's Home Service
08.2016 - 06.2018

Inventory Processor

The Book Table
05.2015 - 08.2016

High School Diploma -

Jennings County High School

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